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Apprenti Customer Success Manager
Il y a 5 mois
Dans le cadre de la croissance rapide de la société et de notre service Marketing & Sales, nous recrutons un _**Customer Success Manager**_ _**en alternance**_ _**(H/F).**_
**Qui sommes-nous ?**
Staff & Go est une Start Up innovante spécialisée dans la simplification et digitalisation des process liés aux ressources humaines. Notre solution Staff & Go permet à ses clients de diviser par 7 la charge travail sur chaque embauche Nous avons l’ambition de devenir le leader français de la gestion administrative RH à destination des cabinets d’expertise comptable.
**Pourquoi nous rejoindre ?**
Rejoins-nous pour intégrer un environnement de travail qui met l’humain au cœur des priorités Bénéficie de conditions de travail destinées à libérer ta créativité et à booster ton développement. Nos valeurs se concentrent autour de l’agilité, la performance et l’innovation.
- **Nous offrons un suivi régulier et un accompagnement à tous nos stagiaires/alternants (réunion tous les matins, one to one...)**_
**Tes missions**:
- Accompagner nos clients partenaires (cabinets d’expertise comptable et professionnels RH/Paie) dans le déploiement de Staff&Go au sein de leurs clients (PME/ETI)
- Créer une relation de confiance avec les clients partenaires pour accélérer le déploiement de Staff&Go au sein de leur clientèle
- Organiser des réunions régulières avec les clients partenaires pour identifier les opportunités de vente supplémentaire
- Présenter le logiciel Staff&Go aux clients des partenaires pour inciter à la souscription aux modules Staff&Go
- Identifier les opportunités de Cross Sell et Up Sell afin d’augmenter le panier moyen de chaque client
- Accompagner les clients dans la mise en place de Staff&Go (_Aucune connaissance du logiciel n’est nécessaire. Une formation approfondie sur Staff & Go vous sera faite pendant votre intégration)_
- Concevoir et faire évoluer les séquences et les supports pédagogiques
- Collecter les retours clients quant aux améliorations à apporter à Staff & Go et les remonter à l’équipe produit
- Accompagner les stagiaires dans leur montée en compétences
- _**En cas de pic de l’activité, accompagner l’équipe support sur la résolution des tickets clients**_
**Ton profil**:
- Tu es en_**Bac+3 à Bac+5**_ dans le Commerce ou les Ressources Humaines
- Tu es une personne _**communicante**_, **persuasive **et _**autonome**_
- Tu possèdes un bon esprit d'équipe
**Avantages**:
- Environnement de travail agréable et motivant au sein d’un écosystème intégrant start-ups, écoles, laboratoires d’expérimentations
- Fortes perspectives d’évolution en fonction de la croissance de l’entreprise
- Télétravail possible
**Le processus de recrutement s’effectue en 3 étapes **:
- Entretien de qualification téléphonique avec la RH
- Entretien de compétences avec le co-fondateur
- Entretien final avec le second co-fondateur
Le poste est à pourvoir sur Mulhouse ou en Full Remote.
Type d'emploi : Alternance
Salaire : Jusqu'à 1 709,28€ par mois
Avantages:
- Horaires flexibles
- Travail à domicile
Programmation:
- Du lundi au vendredi
- Horaires flexibles
Types de primes et de gratifications:
- Commissions
Lieu du poste : Un seul lieu de travail
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