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Creator Success Manager
Il y a 5 mois
As a **Creator Success Manager (CSM)**, you manage the ongoing success of a portfolio of high profile creators. You will work cross-functionally with multiple teams to ensure alignment with the creator’s goals & objectives. As a trusted advisor for your assigned creators, you will be responsible for ensuring value is visible throughout the creator’s journey (from on-boarding through retention). This role will report to the Director of Creator Success.
**The Responsibilities**
- Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned creators
- Drive revenue expansion by increasing average products per creator across all go-to-market ready businesses
- Use knowledge of the business model and strategy to advise on best practices around product usage with end-users
- In partnership with the Creator Activation team, develop a renewal strategy and identify expansion opportunities within the creators in your portfolio
- Own strategic initiatives for the Success Organization that will achieve Company objectives & goals
- Ensure swift resolution of creator issues by using resources from cross-functional teams
- Collaborate with Marketing to identify and convert successful creator’s into advocates
- Embody values and serve as a role model for other team members
**Requirements**:
**A Little About You**
- Experience in customer success, account management, or talent management, with experience at a technology or influencer start-up preferred
- You are highly motivated self-starter who is able to work independently, as well as collaboratively, in a team environment
- You have the proven ability to multitask and manage multiple projects at once, while paying strict attention to detail
- You are passionate about the digital ecosystem and familiar with top-tier content creators
- You have excellent communication skills and phone demeanor
- You display empathy, positivity, and poise when navigating challenges
- You are proficient in Microsoft Office products (Word, Excel, PowerPoint) as well as project management tools, such as Monday
- You have working knowledge of Facebook Business Manager, Snapchat Story Studio, or YouTube Studio is a plus
- If you have team management experience, that’s a plus
Type d'emploi : Temps plein
Salaire : 11,59€ à 15,52€ par heure
Avantages:
- Titre-restaurant
Programmation:
- Travail en journée
Types de primes et de gratifications:
- Primes
Expérience:
- Management: 1 an (Optionnel)
Langue:
- Anglais (Optionnel)
Lieu du poste : Télétravail hybride (75002 Paris 2e)
