Emplois actuels liés à Business Analyst Genesys - Paris e - UNIDOSA
-
Principal Solutions Consultant
il y a 2 semaines
Paris, Île-de-France Genesys Temps pleinAbout the RoleAs a Principal Solutions Consultant at Genesys, you will play a critical role in helping our clients achieve exceptional customer experiences through our innovative cloud-based solutions.Key ResponsibilitiesConduct business-focused solution discoveries with clients to understand their operational and expectation needs.Host customer journey...
-
Senior Business Development Representative
Il y a 3 mois
Paris, France Genesys Temps pleinGenesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
-
Account Executive
il y a 5 heures
Paris, Île-de-France Genesys Temps pleinAbout GenesysGenesys is a global leader in customer experience orchestration, empowering organizations to deliver exceptional experiences across every touchpoint.Job SummaryWe are seeking a Senior Account Executive to join our team in France. As a consultative sales professional, you will drive revenue growth, attract new business, and retain our current...
-
Ae Commercial
Il y a 4 mois
Paris, France Genesys Temps pleinGenesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
-
Principal Solution Consultant
il y a 3 jours
Paris, Île-de-France Genesys Temps pleinUnlock the Power of Customer ExperienceAt Genesys, we're on a mission to revolutionize the way businesses interact with their customers. As a Principal Solution Consultant, you'll play a critical role in helping our clients achieve exceptional customer experiences through our cutting-edge cloud solutions.What You'll DoLead business-focused solution...
-
Principal Solution Consultant
il y a 5 heures
Paris, Île-de-France Genesys Temps pleinUnlock the Power of Customer ExperienceGenesys is a leader in customer experience, empowering organizations to deliver exceptional experiences at scale. As a Principal Solution Consultant, you will play a key role in helping our clients achieve their CX goals.Key Responsibilities:Conduct business-focused solution discoveries with customers to understand...
-
Senior Account Executive
Il y a 3 mois
Paris, France Genesys Temps pleinBuild something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? The Account Executive is the catalyst behind Genesys’ success as an organization. As a consultative sales professional,...
-
Senior Account Executive
Il y a 4 mois
Paris, France Genesys Temps pleinBuild something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? The Account Executive is the catalyst behind Genesys’ success as an organization. As a consultative sales, professional,...
-
Account Executive
il y a 24 heures
Paris, Île-de-France Genesys Temps pleinAccount Executive Job DescriptionAs a key member of the Genesys sales team, the Account Executive plays a pivotal role in driving revenue growth and expanding the company's customer base. This role requires a consultative sales professional who can effectively align customer needs with Genesys solutions.The Account Executive is responsible for identifying...
-
Enterprise Sales Executive
il y a 1 mois
Paris, Île-de-France Genesys Temps pleinAbout GenesysGenesys empowers over 8,000 organizations in more than 100 countries to enhance loyalty and achieve business objectives by delivering exceptional experiences for both customers and employees. Through Genesys Cloud, the leading AI-driven experience orchestration platform, Genesys provides the future of customer experience (CX) to organizations of...
-
Senior Account Executive
il y a 3 jours
Paris, Île-de-France Genesys Temps pleinAbout the RoleWe are seeking a highly skilled Senior Account Executive to join our team in France. As a consultative sales professional, you will drive revenue growth, attract new business, and retain our current customers by aligning their goals with innovative Genesys solutions.Key Responsibilities:Identify customer needs and align them with Genesys...
-
Senior Account Executive
il y a 3 jours
Paris, Île-de-France Genesys Temps pleinAbout the RoleWe are seeking a highly skilled Senior Account Executive to join our team in France. As a consultative sales professional, you will drive revenue growth, attract new business, and retain our current customers by aligning their goals with innovative Genesys solutions.Key Responsibilities:Identify customer needs and align them with Genesys...
-
Sr Account Executive, Enterprise
Il y a 3 mois
Paris, France Genesys Temps pleinGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
-
Senior Account Executive Bpo, Utilities and
Il y a 3 mois
Paris, France Genesys Temps pleinGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
-
Services Engagement Director
Il y a 3 mois
Paris, France Genesys Temps pleinBuild something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? We have an exciting role for a Service Engagement Director to join our CSS (Customer Success and Services) team. This...
-
Senior Account Executive
il y a 3 jours
Paris, Île-de-France Genesys Temps pleinAbout the RoleWe are seeking a highly skilled Senior Account Executive to join our team in France. As a consultative sales professional, you will drive revenue growth, attract new business, and retain our current customers by aligning their goals with innovative Genesys solutions.Key Responsibilities:Identify customer needs and align them with Genesys...
-
Account Executive
il y a 1 jour
Paris, Île-de-France Genesys Temps pleinAbout the RoleThe Account Executive is a key player in driving revenue growth and bringing in net new business for Genesys. As a consultative sales professional, this role is responsible for aligning business needs with Genesys solutions and owning all opportunities and customers.Key ResponsibilitiesCollaborate with peers and management to improve the sales...
-
Enterprise Sales Professional
il y a 3 jours
Paris, Île-de-France Genesys Temps pleinGenesys is seeking a seasoned Enterprise Account Executive to drive revenue growth and bring in net new business from prospects and current customers. As a consultative sales professional, you will be responsible for aligning customer needs and goals with Genesys solutions. Your role will involve coordinating resources and managing the sales campaign across...
-
Enterprise Sales Professional
il y a 3 jours
Paris, Île-de-France Genesys Temps pleinAbout the RoleThe Enterprise Account Executive is a key contributor to Genesys' success, driving revenue growth and bringing in net new business from prospects and current customers. As a consultative sales professional, this role requires a deep understanding of customer needs and the ability to align those needs with Genesys' solutions.Key...
-
Enterprise Sales Professional
il y a 3 jours
Paris, Île-de-France Genesys Temps pleinRole OverviewThe Enterprise Account Executive is a key contributor to Genesys' success, driving revenue growth and net new business from prospects and current customers. This consultative sales professional aligns customer needs with Genesys solutions, owning all opportunities and customers, and coordinating resources to manage the sales campaign across the...
Business Analyst Genesys
Il y a 4 mois
Descriptif du poste
- Missions attendues:
- Recueillir les besoins auprès d'acteurs des directions métiers,
- Analyser les besoins en vue de leur traduction en solutions applicatives,
- Modéliser les processus et les parcours utilisateurs,
- Spécifier les solutions sous forme d'exigences fonctionnelles,
- Réaliser les études d'impacts,
- Contribuer aux conceptions applicatives,
- Gérer la documentation (HOPEX),
- Identifier les exigences de tests et contribuer â la conception des cas de tests (et éventuellement en réaliser),
- Analyser et valider les résultats de tests
Livrables attendus:
- Document Expression besoin (sous forme d’Histoires Utilisateurs)
- Specifications de solutions
- Etudes d'impacts
- Specifications de tests
- Compte rendu d’activités hebdomadaire
- Hopex â jour
- PV de validation des tests
Profil recherché
- Maitrise de la gestion des routages du flux téléphonique
- Maitrise du paramétrage des flux téléphoniques
- Maitrise du SVI VG
- Maitrise de la réalisation de cadrage fonctionnel et technique d'une solution de SVI visuel
- Maitrise de l’agilité
- Expérience avérée en animation de réunion
- Connaissance métier (Assurantiel, IARD, GED...) nécessaire
- LANGUESSAVOIR-ÊTRE
- AgilitéSAVOIR-FAIRE
Animation de réunions
Gestion des flux
**Voir plus**
Entreprise
- UNIDOSA est une ESN (Entreprise de Service du Numérique) créée en 2013 par UNITED GENESIS LTD société de droit Anglais.- UNIDOSA est une entreprise à dimension humaine qui se construit autour des valeurs suivantes : Intégrité, esprit d équipe, innovation et performance.
- Nous vous proposons un mode de collaboration basé sur la proximité, la confiance et l épanouissement professionnel.
- Notre mission consiste à aider nos clients à optimiser leurs investissements informatiques et à développer des solutions complètes tant dans le domaine du Web que dans le domaine de l applicatif.
- Autres offres de l'entreprise**Personne en charge du recrutement**
Bintou TRAORE
- _Chargée de recrutement_
Salaire
A négocier
Prise de poste
Dès que possible
Expérience
Minimum 7 ans
Métier
Business analyst
Statut du poste
Cadre du secteur privé
Zone de déplacement
Pas de déplacement
Secteur d’activité du poste
CONSEIL EN SYSTÈMES ET LOGICIELS INFORMATIQUES
Télétravail
Partiel possible
