Customer Service
Il y a 3 mois
**Structurer, accompagner et piloter** le service clients et magasin d’une PME de 50 personnes, voici la mission que **CIMBALI GROUP** vous propose.
Si de surcroit vous aimez le café, êtes de nature positive et curieuse n’hésitez plus, postulez
Vous serez un élément clé de l’équipe de pilotage en charge de l'**amélioration de l'efficacité du service clients et du magasin **de notre filiale française située au nord de Paris (50 personnes, à 1 km de l'aéroport du Bourget).
Avec des marques premium reconnues telles que LaCimbali, Faema, Slayer et Casadio, Cimbali Group, société italienne centenaire, s'est forgé une solide réputation. Présent dans une centaine de pays à travers le monde, le groupe conçoit, produit et distribue des machines à café professionnelles traditionnelles et entièrement automatiques ainsi que des moulins à café.
En tant que **Customer Service & Logistics Manager** de notre filiale française vous êtes le garant du bon fonctionnement du service après vente, du magasin de pièces détachées et de l'entrepôt.
**Vos principales responsabilités consisteront à**:
- Prendre en charge les demandes de nos clients et partenaires (mail, téléphone, web)
- Gérer le planning des interventions des techniciens itinérants et des prestataires
- Contrôler la qualité de la collecte des données et des rapports d’interventions
- Gérer les contrats d’entretiens et de service. Anticiper leur renouvellement à travers des campagnes d’appels et ou de mailing
- Elaborer des devis et suivre leur transformation
- Facturation des commandes services
- Gérer le parc de machines
- Piloter, accompagner et suivre l'activité du magasin et de l'entrepôt
- Assurer la gestion des inventaires
- Gestion des équipes en relation avec la HR & Office Manager
- Gérer et faire appliquer les procédures de la gestion client
- Amélioration et digitalisation des processus
Participer activement en interne à la cohésion de l’ensemble des services clients et adresser un service de qualité Premium à nos clients, à travers:
- L’assurance de la continuité des activités après-vente
- Le suivi et l’analyse des statistiques et des données relatives aux sollicitations clients et aux interventions des équipes terrains ‘internes et externes)
- La responsabilité de l’atelier et du magasin et la supervision de ses activités
- La relation avec les coordinateurs techniques pour optimiser la pertinence des interventions
**Profil**:
Reconnu pour votre naturel optimiste, votre esprit d’équipe et votre leadership, vous avez idéalement une expérience en gestion de la relation client et en management d’équipe et êtes idéalement diplômé(e) d'un BAC+5.
Vous avez le sens du service, le goût du contact, une écoute active et êtes attaché au respect des procédures. Vous apportez un soin particulier à votre travail et jouissez d’une facilité de communication orale et écrite.
- Au moins 8 ans d'expérience réussie dans le domaine de l'industrie au sein d'un environnement international
- Expérience significative dans le secteur du café ainsi que dans le management d'une équipe
- Expérience technique dans les machines est un plus
- Attention inébranlable aux détails
- Excellente maîtrise de Microsoft Office 365 et idéalement de Navision
- Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit. L'italien serait un plus.
- Curieux et pédagogue vous avez un esprit d'initiative et respectez systématiquement les délais
- Âme de gestionnaire, vous aimez comprendre les choses et tirer le fil jusqu’au bout. Vous n’hésitez pas à mettre les mains dans le cambouis
- Grande intégrité et confiance en soi, haut niveau d'empathie et de diplomatie
**Ce que nous offrons**:
L’opportunité de rejoindre un groupe dynamique dans un secteur en forte croissance et visibilité : le café
Un environnement de travail favorisant un juste équilibre entre autonomie et entraide, dans une ambiance conviviale.
Type d'emploi : CDI
Statut : Cadre
Rémunération : à partir de 35 000,00€ par an
Avantages:
- RTT
Programmation:
- Du lundi au vendredi
- Repos le week-end
- Travail en journée
Types de primes et de gratifications:
- 13ème Mois
Lieu du poste : En présentiel
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