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Technical Support Representative

Il y a 4 mois

Paris, France AlignTech Temps plein

**Join a team that**
**is transforming**
**smiles, changing lives.**

At Align Technology, we believe a great smile can truly transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**Opportunity***: Technical Support Representative (M/F/d) - Asnières-sur-Seine**

As Technical Support Representative you focus on responding to customer technical issues which are escalated via the European customer service teams or distributors in Europe and Asia Pacific. The required tasks include, but are not limited to, remotely troubleshooting customer issues, working closely with customer service teams, communicating with customers, and ensuring issues and solutions are documented in the ticket system and database.

**In this role you will...**
- Provide Remote Desktop support to Customers
- Work within specified service level agreements for response and issue closures times
- Monitor, respond, update and close tickets sent to the team via SalesForce
- Contribute to and maintain shared team knowledge base and procedures and identify process and other improvements within the department
- Work with company support teams and Distributors across Europe and escalate issues to other teams or management as required
- Train new team members or members of other departments on topics related to Technical Support

**In this role, you'll need...**
- ** Experience**: 3-4 years software/hardware help desk and/or front line customer service experience.
- ** Skills**:effectively and systematically trouble-shoot and qualify issues, e.g. of MS Windows Operating Systems, Internet Browsers and configurations, ability to communicate technical issues with non-technical end users including customers in an easily understood manner, Basic understanding of networking concepts
- ** Motivation**: willingness to learn, be a good team player & good problem solver
- ** Language**: Native level French and good English written and verbal communication skills

**Sounds like a good fit?**

Not the right fit? Don’t worry, there are lots more opportunities. Please consider sharing this opportunity with others in your network.

**A propos de Align**

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our
**Applicant Privacy Policies**
***for additional information.

**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

**Equal Opportunity Statement**

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