Customer Service Operations

Il y a 6 mois


Lyon, France bioMérieux Temps plein

A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

We are looking for a Customer Service IT Expert who will work and grow within the Global Customer Services department/unit and will report to Customer Service Operations Manager for Data&IT within a team of 18 co-workers.

**What will be your responsibilities within bioMérieux ?**
- Mentor, train and tutor Local Customer Services, providing guidance to navigate independently technological challenges of our middleware and remote services solutions
- Utilize your expertise to troubleshoot technical issues efficiently, guiding clients to optimal solutions
- Contribute to IT projects by working on servicing aspects of our future products

**Who are you?**
- Knowledge and skills:

- Proficiency in middleware technology
- Knowledge of remote services
- Knowledge of Laboratory informatics, connectivity standards, LIS
- Talents and qualities:

- Excellent communication skills to educate, train, and inspire, in English,
- Teamwork skills
- Willingness to learn constantly and push the boundaries of IT



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