Customer Care Agent
Il y a 3 mois
MisterBilingue is the first recruitment platform dedicated to bilingual and multilingual profiles in France.
Our mission is to connect these profiles who are looking for a job in France with the best French companies.
MisterBilingue supports companies such as Hermès, Veepee, Blablacar, Sephora, BackMarket and others in their multilingual recruitment.
Today, we are working with a prestigious **luxury brand** which is looking for a **Customer Care Agent** for its European customer service department, with a perfect command of **Dutch, French and English**.
**Managing the back office and customer service for the e-commerce business for European countries**; the customer service department of the brand is the single point of contact for international customers wishing to contact the European shops.
As part of a dynamic and **international team of 20 Account Managers**, you will join a human-sized environment where proximity management is privileged and where collaborative work and team spirit are encouraged.
In a multilingual and multi-tasking context, you will be the privileged interlocutor of their Dutch customers. As an ambassador of the House, your main missions will be the following:
- Make outgoing calls in order to be proactive towards certain clients of the company in a spirit of service;
- Be a driving force behind any initiative aimed at improving the e-commerce customer experience;
- Assist customers contacting the shops, guide them in order to offer them a quality, fluid and omnichannel experience : to be the guarantor of the quality of the relationship with the customers but also with the shops, as a privileged interlocutor;
- Provide quality product information to the customer (characteristics, availability, reservations, etc.) or any other useful information, communicate on procedures (purchases, returns, exchanges) and ensure follow-up with the shop concerned.
You are a friendly and caring person with a strong sense of service and customer focus. You have excellent writing and speaking skills in **Dutch** and **English**.
You are assertive, have good analytical skills, autonomy, good stress management (handling of disputes) and a keen sense of priorities.
You are agile with office automation tools. You appreciate teamwork and would like to be part of a human-sized, international team.
You have a higher education in hotel management, business or communication and/or have experience in one of these fields.
Experience in dealing directly with a demanding and international clientele would be an asset.
**Conditions**:
- ** 6 month fixed term contract - 35H**. Position to be filled immediately
- ** Paris 12th - Bastille**:
- Days worked: Monday to Friday
- 1 time per month: Monday to Saturday, with one day off during the week
- Shifts: 8am-4pm; 10am-6pm; 11am-7pm; 1pm-8pm (rotation according to schedule)
- Training: Tailor-made integration course, including product, procedure and tool training.
- Salary**:31K€ in package** (28K€ base salary + 3K€ of bonus)
- Beyond your training, it is above all your personality and your temperament that will make the difference.
Next steps:
- An interview with one of MisterBilingue recruitment officers;
- Then 3 interviews with 3 different people: HR, HRD and then the manager of the department.
Personalized support with MisterBilingue:
After the first interview with our consultant, and if you fit the profile, you will benefit from personalised support throughout the recruitment process: coaching before your interview with the client, debriefing, follow-up of your integration if you are hired and evaluation after your first month.
**By working with MisterBilingue, you put all the chances on your side**
This company trusts us for this recruitment and you will be able to participate exclusively in their recruitment process.
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