Customer Success Partner

Il y a 3 mois


Paris e, France SGDBF Temps plein

Rattaché(e) au Responsable du customer success, tu auras pour objectif d'**assurer un accompagnement et un support de qualité** afin de garantir la meilleure **satisfaction** **de nos clients. Tu participeras à la croissance et au succès de Tolteck grâce aux missions suivantes:
**Customer Success (70% du temps)**:

- Gérer les demandes de support utilisateurs (mail, chat, téléphone)
- Participer à l’optimisation de la satisfaction utilisateur (NPS, sites d’avis )
- Récupérer les feedbacks (produits, relation client) pour améliorer la satisfaction client et le produit

**Account Management (30% du temps)**:

- Accompagner les utilisateurs dans la découverte et le paramétrage du logiciel (formation à distance)



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