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Customer Success Engineer

Il y a 4 mois

Paris, France Sendinblue Temps plein

We have a team of more than 600 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle and Toronto.

We are seeking a
**_Customer Success Engineer_** to join our Customer Success Team in the Paris office.

The Customer Success Engineer manages technical portfolios and is the main point of contact for our enterprise clients. You are responsible for resolving sophisticated technical issues that may potentially have a costly and far-reaching impact on the client’s portfolio. Acting as a strategic advisor to the client, you are in charge of maintaining the client’s satisfaction and ensuring growth/retention.

**As a Customer Success Engineer, you will**:

- Manage portfolio of new and existing clients from onboarding to renewal and drive adoption of Sendinblue
- Identify development and growth opportunities within the portfolio
- Set your clients up for success: Establish critical goals/KPIs
- Be Sendinblue’s expert and proactively monitor your client's KPIs to drive adoption & value
- Educate your client by delivering demo and training of Sendinblue's product
- Collaborate closely with the Sales and Customer Care teams on a day-to-day basis to solve your customers problem and help them reach their objectives
- Be the voice of the customer to the Product and Marketing team
- Adopt a data-driven approach in the management of your portfolio

**What will contribute to your success**:

- Fluent in French and in English
- At least 2+ years experience in Pre Sales, Technical Account Manager, or similar role preferably in a SaaS company
- Experience working with RESTful technology, APIs, and software engineering languages (PHP, NodeJS, Python, C# or Java)
- Good ability to troubleshoot client-side code (JavaScript, Android, or iOS) and server-side code (C#, Java, Node.js, Ruby, or PHP)
- Skills in fixing network connectivity issues are a plus
- Strong ability to understand, manage and drive customers' needs and strategy
- Proven track record of sustained target achievement
- Excellent presentation, written and oral communication skills
- Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
- Data-driven & team-player

**What we offer**:

- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- SIBOP: all Sendinblue employees are granted our shared ownership plan - the more Sendinblue will be evaluated, the more you will get
- Meal vouchers - Swile (8,5 € per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- More than 100 activities you can do at work via our partner Yuco
- Work's council benefits (HelloCSE)
- Very competitive referral program
- The second parent leave: 1 month of fully paid leave
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package and visa sponsorship for international talents

Timeline and details of the hiring process will be shared by the TA team during the first call.

Sendinblue values work-life balance and offers flexible working hours and remote work. The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job. This policy is based on a mutual understanding between Head of, Managers and Team Members.