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Key Account Coordinator

Il y a 4 mois

Valence, France CROUZET Temps plein

Crouzet est un spécialiste industriel mondial des capteurs, contrôleurs et actionneurs intervenant dans les systèmes automatisés.

Crouzet propose de larges gammes de composants fiables, performants et adaptables dédiés aux marchés et segments de l'aéronautique et de la défense, du transport et de l’industrie.

Forte de l'expertise de ses équipes et engagée dans une politique d‘innovation soutenue, Crouzet apporte des solutions d‘excellence à ses clients dans le monde entier.

Rattaché(e) à l’équipe commerciale Key Account, vous serez le binôme back office du Key account manager.

Principales Activités : Le Key account coordinator maintient et développe un haut niveau de relation commerciale avec un client Key Account. Il/elle est le support du Key account Manager et le point d’entrée entre le client Key account et l’organisation interne de la société.

Ainsi, le/la key Account Coodinator:

- Assure la prise de commande sur une liste de comptes : revue de contrat / vérification des exigences qualités, enregistrement des commandes.
- Suit des commandes, analyse du portefeuille et collaboration client (infos retard, etc)
- Collabore avec les clients KA pour validation des délais de livraison (OTD)
- Est l’interlocuteur-trice back office des K.A
- Aide au mapping du K.A (définition des centres de décision )
- Récolte et intègre les prévisions des ventes (pricing / Collect)
- Co-pilote les Plans d’Actions Commerciaux définis par le manager
- Participe à la promotion du savoir-faire Crouzet dans les produits standards ou adaptés
- Contribue à l’optimisation de la relation client : capacité à faire du pricing
- Relance les propositions technico-commerciales avec l’aide du Key Account Manager
- Est présent-e en cas de gestion de crise
- Supporte à la comptabilité pour le règlement des litiges
- Assure les demandes administratives de manière générale auprès des autres services
- BAC +2/3 en langues ou commercial
- Une expérience précédente au sein d’un service clients est requise
- Anglais courant (une autre langue Européenne est un +)
- Connaissance du marché aéronautique est un avantage
- Excellentes compétences en communication et négociation
- Excellentes compétences interpersonnelles
- Créatif(ve), Flexible /Fort esprit d’équipe / Rigoureux(se) / extrêmement réactif(ve)

Des voyages d’affaires ponctuels sont possibles (réunion, visite des clients, salons )