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Responsible Adjoint Customer Service Alcool
Il y a 3 mois
Notre client est la filiale commerciale d’un groupe français, **leader dans le domaine de l’agro-alimentaire**. Avec un chiffre d’affaires de 1,5 Mds d’euros, il commercialise aujourd’hui plus de 2 millions de tonnes de denrées solides et liquides en Europe.
Doté de sites industriels français majeurs ainsi que de filiales européennes, ce groupe évolue sur un marché concurrentiel. **Il adresse les marchés B to C et B to B.**
Se réinventant en permanence, il porte une attention particulière à la performance de sa logistique : Elle représente un élément stratégique de différentiation et d’excellence opérationnelle.
Dans ce contexte, nous recrutons un:
**RESPONSIBLE ADJOINT CUSTOMER SERVICE ALCOOL & BIOETHANOL H/F/N**
**Sous la responsabilité du Customer Service Manager**, vos missions seront les suivantes:
Exécution des contrats d’achats et de ventes via la gestion des commandes clients jusqu’à la facturation et de son suivi opérationnel avec les clients pour l’activité alcool & bioéthanol
- Réception, récupération et traitement des commandes clients
- Création de commandes d’achat sur contrat pour les fournisseurs externes + gestion des commandes clients associées
- Gestion des retours produits
- Traitement de la facturation et des litiges
Interlocuteurs auprès des clients pour le suivi opérationnel des exécutions et les sujets relatifs aux livraisons, commandes et facturations
Préparation et participation à des revues de performance clients
Management d’une équipe de 6 personnes.
**Votre profil**:
Formation supérieure équivalente Bac +3
- 5 à 10 ans d’expériences significatives
- **Maitrise de l’anglais**:
- Esprit d’analyse et de synthèse, structuré, qualités de rigueur et d’organisation
- Force de propositions et de recommandations
- Intégrité, transparence et esprit d’équipe en rapport avec les valeurs de Cristalco.
- Maitrise **de SAP SD / MM et des outils informatiques (Excel)**:
- Management d’équipe et bon relationnel avec les interlocuteurs externes et internes
- Connaissance de la règlementation douanière.
- Une expertise en matière d’accises serait un plus
- Une expérience précédente dans un service client / adv serait un plus.
**Le poste est basé à Paris 16ème.**
**Conditions**: CDI,
Salaire fixe selon profil
+ avantages groupe.
Type d'emploi : CDI
Lieu du poste : Un seul lieu de travail
