Customer Success Manager
Il y a 5 mois
AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless customer experiences.
Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.
Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific.
Upon joining AB Tasty, you will become part of our FR Customer Success team. You will work closely with them to ensure that our clients are making the most out of the AB Tasty tools. You will also gain your own client portfolio to structure successful relationships and be their main point of contact in order to manage their day-to-day requests.
**What you will do**:
- Manage a customer portfolio, maximise its expansion while reducing churn
- Act as a strategic consultant to key account clients on long-term testing and personalization optimization strategies
- Follow your customer portfolio development (onboarding, consulting, retention, expansion)
- Maintain high level of customer engagement and satisfaction with a focus on customer and loyalty
- Provide Tests and Personalizations technical consulting & set-up with the solution
- Analyse and identify new areas for optimization following data analysis
- Recap all activities, performance and measurement KPIs, highlighting insights and success to ensure we are making data driven decisions to C-levels and end-users
- Lead CRO meetings, workshops & training
- Help provide customer references and case studies; provide constructive feedback to the product team to improve AB Tasty products
**What we are looking for**:
- Degree in Business, Economics, IT, Digital or Marketing
- 1-2 years work of experience in a related field as a Customer Success or Account Manager for a SaaS company
- Customer-focused, organized with a proactive mindset
- Fluent in French and with excellent verbal and written communication skills in English
- Analytical thinker who can translate complex data into profitable marketing plans
- Interest in UX, e-commerce, analytics or CRO
- Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
**What we offer**:
- ** Huge impact.** AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
- ** No micromanaging. **Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
- ** International reach. **Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English
- ** Continuous education.** We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
- ** Unique career opportunity.** By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
- ** Lots. Of. Fun. **Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties
- ** Remote working, flexible schedule**. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping
- ** Time for yourself.** After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed but also to make you succeed
-
Customer Success Manager
Il y a 6 mois
Paris, France GTT Communications Temps pleinCustomer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...
-
Manager, Customer Success
il y a 1 mois
Paris, France Go1 Europe Temps plein**The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...
-
Customer Success Manager
il y a 4 semaines
Paris, Île-de-France Powerdot Temps pleinAt Powerdot, we're accelerating sustainable mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. Our mission is to make EV charging as easy as charging your smartphone. We're looking for a Customer Success Manager to join our team and help us achieve this goal.The ideal candidate will have 2-3 years of...
-
Customer Success Manager
il y a 3 semaines
Paris, France Shipup Temps pleinAt **Shipup**, our mission is **to create a seamless, proactive, and branded post-purchase experience for online retailers**. If you’ve ever shopped online, you’ve probably already had your patience tested by an order that never seems to come. **For online retailers, a bad post-purchase experience is a costly nightmare**: it hurts customer satisfaction,...
-
Customer Success Manager
il y a 4 semaines
Paris, Île-de-France OneStock Temps pleinThe Customer Success Manager role at OneStock is a critical position that ensures the satisfaction and success of our customers. The ideal candidate will work closely with internal teams to coordinate responses to customer needs, ensuring a seamless experience.The key objectives of this role include:Supporting customers in adopting OneStock's solution and...
-
Senior Customer Success Manager
il y a 1 mois
Paris, Île-de-France Zendesk, Inc. Temps pleinJob Title: Senior Customer Success ManagerWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Zendesk, Inc. This role will be responsible for driving customer success and growth across a portfolio of customers.Key Responsibilities:Mentor and coach junior customer success managers to ensure they have the skills...
-
Customer Success Manager
Il y a 6 mois
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Customer Success Manager
Il y a 5 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
Il y a 6 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
Il y a 3 mois
Paris, Ile-de-France CastorDoc Temps pleinCustomer Success Manager (CSM) - Paris, FR Who we are CastorDoc is a AI powered metadata management platform that helps companies leverage data at scale. We help people find, understand and use data, regardless of their skillset. Our product is plug-and-play, automated, and collaborative. It makes the painful documentation task, feel like a breeze.Created in...
-
Customer Success Manager
Il y a 3 mois
Paris, France CastorDoc Temps pleinCustomer Success Manager (CSM) - Paris, FR Who we are CastorDoc is a AI powered metadata management platform that helps companies leverage data at scale. We help people find, understand and use data, regardless of their skillset. Our product is plug-and-play, automated, and collaborative. It makes the painful documentation task, feel like a breeze.Created in...
-
Customer Success Manager
Il y a 5 mois
Paris, France Okta Temps plein**Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Customer Success Manager
Il y a 6 mois
Paris 3e, France Batch Temps plein**Contexte**: La team Client Services s’agrandit et recherche son/sa futur.e Customer Success Manager ! Au sein d’une super équipe de 9 Customer Success, le/la Customer Success Manager travaillera directement sous la responsabilité de Cécile notre Head of Customer Success. Il/elle sera responsable d’un portefeuille multisectoriel de clients. Ses...
-
Customer Success Manager
Il y a 6 mois
Paris, France LanguageWire Temps pleinDo you have experience with Customer Success? Even better, do you know the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on! **The role you’ll play**: We are looking for a French and English-speaking Customer Success Manager to join our Customer Success team in the Paris...
-
Customer Success Manager
Il y a 6 mois
Paris, France Zscaler Temps pleinCompany Description With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...
-
Senior Customer Success Manager
Il y a 5 mois
Paris, France Own Company Temps pleinOwn is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...
-
Customer Success Manager
il y a 3 semaines
Paris, France SWEEP Temps plein**Sweep is hiring a Customer Success Manager to work on our enterprise climate program software.**: Sweep maps climate and ESG data across an entire business to reduce carbon emissions, improve social and environmental performance, and create audit-ready reports to run the best sustainability programs. Sweep empowers companies to build resilience to global...
-
Customer Success Team Manager
Il y a 5 mois
Paris, France Ledger Temps plein**We're making the world of digital assets accessible and secure for everyone. Join the mission.** Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team...
-
Customer Success Operations Manager
Il y a 5 mois
Paris, France PhantomBuster Temps plein**About the company**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable PLG startup (50 team members) serving customers worldwide (with the US as our largest market). **About the...
-
Customer Success Manager
Il y a 2 mois
Paris, France Corcentric Temps pleinCorcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers’ return on investment, and facilitate strong customer retention and growth across...