Assistant Facilities Manager

* Manage and coach the team while encouraging an environment that supports teamwork, co-operation and performance excellence.* Develop and sustain a consistently high-quality and well-motivated team.* Ensure high staff morale, trust and work ethics.* Assist in mentoring and enabling Training & Development of team members.* Encourage collaboration and development of best practice* Ensure your team is fully informed about operational updates, processes and account wide objectives so that they feel informed, involved and supported.* Lead by example and be confident in influencing decisions and senior stakeholder teams* Customer Experience* Promote and support a first class and professional customer experience across all services lines. Ensuring that customers are given a prompt and efficient service and expectations are consistently exceeded.* Ensure procedural standards manual (SOPs) are kept up to date and the team adhere to them.* Address and resolve all internal / external client issues.* Assisting where required in covering team members in the delivery of first line facilities support and front of house services, have full knowledge of all functions.* Assist in ensuring that the site’s financial operations are meeting targets and control requirements.* Manage the finance process from conception, approval, delivery, sign off and verification to ensure they are completed within a timely manner and to an acceptable standard.* Assist and monitor financial processes to ensure account payable procedures are always followed.* Submit Order Requests as necessary through Coupa.* Health & Safety Management* Implement and manage safety procedures to ensure the provision of a safe working environment.* Ensure compliance with statutory regulations on fire and health and safety standards.* Ensure all employees are aware of Hygiene, Health and Safety policies and Fire Regulations.* To record and report all accidents, good catches, and near misses within the location adhering to company procedures. Manage the access to work (ATW) procedures, including collation of vendor Risk Assessments (RA), Method Statements (MS) and chemical data, where relevant.* Initiate, review and approve non engineering related site and contractor risk assessments & method statements (RA MS)* Ensure all equipment is well maintained and is in good working order.* Site Operations Management* Ensure procedural standards manual (SOPs) are kept up to date and adhered to.* Be aware of all projects which are happening within the portfolio that may have an impact on operational delivery, contract or client risk.* Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly.* Manage work orders on the CMMS (Corrigo) by looking ahead to upcoming deadlines and due dates. Work with vendors to ensure correct WO paperwork received and returned to maintain auditable process.* Use management information tools and reports to drive down re-occurring faults.* Implement Industry Best Practice operations by challenging the status quo. Be prepared to change processes and procedures to improve building and facilities management.* Ensure all Critical Environment (CEM) requirements are met.* Seek ways to reduce costs and improve operational standards.* Conduct site inspections and assessments to ensure all building procedures and performance measures are always maintained.* Coordination and consideration of 24/7 emergency call support and site attendance is required.* Ensure all helpdesk (Corrigo) tickets are managed properly to avoid any unjustified extensions or overdue tickets.* Risk Management* To attend all location management meetings and any company meetings as required.* To take responsibility for contributing towards your own development, with the guidance of your line manager, and attending training courses as identified.* To act as a positive ambassador for the business.* To attend to any reasonable request made by the client, JLL, or client Management.* Experienced in facilities, property management, hospitality or related field* Have competent Quality, Health, Safety and Environment skills to support implementation of soft service requirements, ideally with a recognised certification* Able to demonstrate knowledge of local health and occupational safety requirements* Experienced in dealing with facilities and vendor management for specialized services* Able to demonstrate capacity to understand and interpret commercial contracts* Confident in budget management and financial analysis* The ability to effectively deal with stressful situations* Able to demonstrate superior people and contractor management skills* A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language).* Passionate about customer experience* Confident presenter and strong ability to coach and mentor others* High attention to detail* Flexible, adaptable and proactive* A problem solver* Ability to build positive relations with colleagues, guests and clients* Strong team player with a commitment to support their colleagues. 3 years’ experience within a contract/project/facilities management team including staff management and HR preferred.* Computer Literate – good understanding and working knowledge of office software.* An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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