Customer Service Ambassador

il y a 1 semaine


IssylesMoulineaux, Île-de-France Accor Temps plein

At The Rimrock, we strive to be the most desired hospitality experience in the Canadian Rockies.

Job Summary

This role is ideal for individuals who enjoy providing exceptional customer service and are passionate about creating a relaxing atmosphere for our guests. As a Spa Concierge, you will be responsible for ensuring a seamless guest experience from arrival to departure, including welcoming guests, conducting tours, and maintaining the cleanliness of the spa and fitness facility.

About The Rimrock

We value inclusivity and diversity, offering a welcoming environment for all employees and guests. Our location in Banff National Park fosters a diverse workforce, and we believe that every individual deserves to feel valued and appreciated.

Responsibilities
  • Welcome and assist guests, providing exceptional customer service and ensuring their needs are met.
  • Conduct tours of the spa and fitness facility, highlighting amenities and services.
  • Maintain the cleanliness and organization of the spa and fitness area, including the lobby, waiting area, pool, gym, change rooms, washrooms, workspace, and outdoor patio area.
  • Assist with inventory control, laundry, and towel folding and stocking.
  • Process bookings and reservations, accurately and efficiently.
  • Verify guest reservations and monitor pool, gym, and fitness area use, ensuring a safe and clean environment.
  • Assist therapists as required and perform other duties as assigned.
Requirements
  • Minimum 2 years of customer service or retail experience.
  • Excellent verbal and written communication skills.
  • Able to work effectively in a team environment and independently.
  • Cash handling skills and ability to manage multiple tasks simultaneously.
  • CPR and 1st Aid training an asset.
Benefits
  • Complimentary meal in our staff cafeteria each shift.
  • Access to Employee Travel Program.
  • Discounts on hotel Food & Beverage, Spa and Golf Memberships.

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, to provide a comfortable lifestyle for our valued employees. If you share our passion for delivering exceptional guest experiences, apply now to become part of our dynamic team.


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