Luxury Cruise Host

il y a 3 semaines

Dijon, Bourgogne-Franche-Comté, France Belmond Temps plein

About the Role


As a Luxury Cruise Host at Belmond, you'll be part of an exceptional team that crafts unforgettable experiences for our discerning guests. Your warm hospitality and insightful commentary will elevate their journey, transforming each voyage into an unforgettable adventure.



Key Responsibilities



• Greet guests warmly and provide exceptional personalized service throughout their stay, offering tailored recommendations based on their preferences and interests.


• Share your passion for French gastronomy, providing insightful knowledge of regional cheeses and wines to enhance the guest experience.


• Maintain the highest standards of cleanliness and tidiness in the guest cabins, ensuring that all surfaces are spotless, linens are fresh, and amenities are replenished.


• Pay meticulous attention to detail, ensuring that every aspect of the guest experience is flawless.


• Contribute to creating a welcoming and luxurious ambiance for our guests, making them feel pampered and cared for.



Requirements



• Exceptional Guest Service: A passion for providing exceptional customer service, with a warm and welcoming demeanor. Ability to anticipate guests' needs, resolve issues promptly, and create memorable experiences.


• A keen eye for detail, ensuring that rooms are meticulously cleaned, supplies are replenished, and any maintenance issues are promptly addressed.


• Proven experience in the hospitality industry in a luxury setting, demonstrating a strong understanding of guest expectations and preferences.


• A commitment to maintaining the highest standards of professionalism and confidentiality when handling guest information and belongings.


• A respect for guests' privacy; upholding professionalism and integrity when handling guest belongings with care and maintain confidentiality regarding guest information.


• Demonstrate a commitment to sustainability by following eco-friendly practices in meal service and housekeeping, such as reducing food waste, using sustainable materials, and employing non-toxic products that are environmentally friendly.


• Fluency in English, both written and verbal, is essential for effective communication with guests and colleagues. Knowledge of French is highly valued.



Benefits



• At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.


• We offer a comprehensive range of compensation, perks, and benefits, including: medical health insurance coverage, food and lodging in our boats, maintenance of uniforms by the company, and more.


• We strive to create an environment where our employees can thrive both personally and professionally, with a commitment to your ongoing development and opportunities for growth.


We're proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains, and river cruises, all creating exceptional experiences worldwide.

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