Customer Care Officer

il y a 4 semaines


Clichy, Île-de-France Foodles Temps plein

À Foodles, nous sommes convaincus que la satisfaction client est la clé de notre succès. C'est pourquoi nous recherchons un(e) Customer Care Officer pour rejoindre notre équipe dynamique et sur-motivée.



Mission

En tant que Customer Care Officer, vous serez le premier point de contact avec nos clients. Votre mission sera de répondre efficacement aux demandes des clients, de résoudre les problèmes et d'améliorer l'expérience de nos convives.



Responsabilités


  • Gérer les moments de « rush » du midi en apportant une réponse rapide et précise à nos convives.
  • Traiter les demandes reçues par mail, chat et calls (retours clients sur un plat, erreurs de facturation, bugs technique, explication d'utilisation...).
  • Remonter les informations essentielles aux différentes équipes.
  • Mener des actions pour résoudre durablement les problèmes et améliorer l'expérience de nos convives, avec l'aide de toute l'équipe Foodles.
  • Participer à l'évolution du service customer care dans sa globalité (rédaction d'articles sur la FAQ, participation aux projets transverses...).
  • Travailler du lundi au vendredi, sur une amplitude horaire de 8h à 19h (7h par jour).


Profil recherché

Nous recherchons quelqu'un qui a déjà une expérience au contact de la clientèle (vente, service, accueil...), qui a à cœur la satisfaction client et sait se démener et investiguer pour trouver LA solution à un problème.




  • Vous avez une bonne relationnel et toujours le sourire. De nature empathique, vous vous mettez facilement à la place du client et lui faites un accueil chaleureux.
  • Vous êtes à l'aise aussi bien à l'écrit qu'à l'oral. Votre orthographe est impeccable.
  • Vous avez un bon niveau d'anglais.
  • Vous avez déjà utilisé un outil de ticketing (Intercom, Zendesk...).
  • Vous êtes un(e) grand(e) gourmand(e), comme nous.
  • Vous avez à cœur de vous engager pour l'environnement.


Avantages

À Foodles, nous offrons une équipe dynamique et sur-motivée au sein de laquelle vous gagnerez en autonomie et en responsabilités. Vous aurez accès à des repas à prix très mini (vraiment... mini), tous les midis. Nos bureaux sont super bien situés et très accessibles.



Nous sommes convaincus que vous trouverez chez nous un environnement de travail agréable et stimulant. Alors, rejoignez-nous et découvrez les avantages de travailler chez Foodles


  • Customer Care Officer

    il y a 3 semaines


    Clichy, Île-de-France Foodles Temps plein

    À Foodles, nous sommes convaincus que la satisfaction de nos convives est la clé de notre succès. Nous recherchons un Customer Care Officer qui partagera nos valeurs et nous aidera à améliorer notre service.MissionEn tant que Customer Care Officer, vous serez le premier point de contact avec nos clients. Votre mission sera de répondre efficacement aux...

  • Customer Care Officer

    il y a 4 semaines


    Clichy, Île-de-France Foodles Temps plein

    À Foodles, nous sommes convaincus que la satisfaction client est la clé de notre succès. C'est pourquoi nous recherchons un(e) Customer Care Officer pour rejoindre notre équipe dynamique.MissionVous serez le premier point de contact avec nos clients, répondant efficacement à leurs demandes et résolvant leurs problèmes de manière rapide et...

  • Fonctionnaire du Suivi Client

    il y a 2 semaines


    Clichy, Île-de-France Foodles Temps plein

    Foodles, c'est la solution de restauration sur-mesure qui vous permet d'accéder à une alimentation variée et équilibrée à moindre coût. Nous mettons un point d'honneur à satisfaire chacun de nos convives.Le service customer care a une importance capitale en tant que premier point de contact avec nos clients. Vous répondrez efficacement aux demandes...


  • Clichy, Île-de-France ENGINEERINGUK Temps plein

    Job OverviewThis position is part of our Security and Loss Prevention team, responsible for securing the Amazon supply chain end-to-end and promoting security across business. The successful candidate will be responsible for developing and implementing risk mitigation programs to prevent Security and Loss Prevention-related risks and vulnerabilities within...

  • Regulatory Affairs Specialist

    il y a 3 semaines


    Clichy, Île-de-France Symrise Temps plein

    About SymriseSymrise is a global leader in the supply of fragrances, flavors, food, nutrition, and cosmetic ingredients. Our clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals, and producers of nutritional supplements and pet food.With a strong presence in over 100 locations worldwide, Symrise is well-positioned to...

  • Regulatory Affairs Specialist

    il y a 3 semaines


    Clichy, Île-de-France Symrise Temps plein

    About UsSymrise is a global leader in the supply of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals, and producers of nutritional supplements and pet food.With a strong presence in over 100 locations across Europe, Africa, the Middle East, Asia, the...

  • Regulatory Affairs Specialist

    il y a 4 semaines


    Clichy, Île-de-France Symrise Temps plein

    About UsSymrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.With a strong presence in over 100 locations worldwide, Symrise is a leading global provider. Its sales of...


  • Clichy, Île-de-France L'Oréal Temps plein

    Unlock your potential in a role that drives the strategic direction and performance of L'Oréal's e-commerce analytics capabilities.Key Responsibilities:Develop and execute a comprehensive e-commerce analytics strategy aligned with the company's business objectives and market trends.Take ownership of e-commerce analytics tools and processes across all...

  • Application Specialist

    il y a 4 semaines


    Clichy, Île-de-France Sectra AB Temps plein

    Job Title: Application SpecialistWe are seeking a highly skilled and customer-focused Application Specialist to join our team at Sectra AB. As an Application Specialist, you will play a crucial role in ensuring our customers receive the best possible support and service.About the RoleThe successful candidate will be responsible for delivering web-based and...

  • Senior Account Manager

    il y a 4 semaines


    Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps plein

    About the RoleWe are seeking a highly skilled and experienced Category Adoption Manager to join our Amazon Business team in Europe. As a key member of our team, you will be responsible for advising our largest customers on cutting-edge modes of spend management and developing solutions that make procurement easy for businesses.Key ResponsibilitiesEngage in...

  • Category Adoption Manager Sr.

    il y a 3 semaines


    Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps plein

    Lead B2B Sales in a Global BusinessWe are seeking a highly skilled Category Adoption Manager to join our Amazon Business team in Europe. As a key member of our sales team, you will be responsible for driving indirect category spend growth among our largest customers.Key Responsibilities:Engage with customers to advise on ideal procurement solutions using a...

  • Category Adoption Manager

    il y a 4 semaines


    Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps plein

    About the RoleWe are seeking a highly skilled Category Adoption Manager to join our Amazon Business team in Europe. As a Category Adoption Manager, you will play a key role in developing and implementing procurement solutions that make a significant impact on our customers' businesses.Key ResponsibilitiesEngage with customers to advise on ideal procurement...


  • Clichy, Île-de-France ENGINEERINGUK Temps plein

    About the RoleWe are looking for a Senior Solution Consultant to join our Professional Services Team in Paris. As a Senior Solution Consultant, you will work with B2B customers to assess their business and technical requirements, advising them on how to leverage Amazon Business solutions.You will be responsible for building relationships with customers,...


  • Clichy, Île-de-France ENGINEERINGUK Temps plein

    Job SummaryWe are seeking a Senior Solution Consultant to join our Professional Services Team in Paris. As a Senior Solution Consultant, you will work with B2B customers to assess their business and technical requirements, advising them on how to leverage Amazon Business solutions.You will be responsible for building relationships with customers, gaining...


  • Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps plein

    About the RoleWe are seeking a highly skilled Senior Category Adoption Manager to join our Amazon Business team in Europe. As a key member of our team, you will play a critical role in developing and executing strategies to drive indirect category spend growth among our largest customers.Key ResponsibilitiesEngage with customers to advise on ideal...


  • Clichy, Île-de-France ENGINEERINGUK Temps plein

    Job DescriptionWe are seeking a Senior Solution Consultant to join our Professional Services Team in Paris. As a Senior Solution Consultant, you will work with B2B customers to assess their business and technical requirements, advising them on how to leverage Amazon Business solutions.You will dive deep into the customer's purchase to pay process and...


  • Clichy, Île-de-France ENGINEERINGUK Temps plein

    Senior Professional Services Manager - Relocation to London, Amazon Business SolutionsJob SummaryThis is an exciting opportunity to join Amazon Business as a Senior Professional Services Manager, based in London. As a key member of our team, you will be responsible for managing complex customer projects, driving business growth, and delivering exceptional...


  • Clichy, Île-de-France Amazon EU SARL (FR) Temps plein

    About the RoleAmazon EU SARL (FR) is seeking a highly skilled Senior Solution Consultant to join our Professional Services Team in Paris. As a Senior Solution Consultant, you will work closely with our B2B customers to understand their business and technical requirements, providing expert advice on how to leverage Amazon Business solutions to drive value and...


  • Clichy, Île-de-France ENGINEERINGUK Temps plein

    Senior Solution Consultant for B2B eProcurementAbout the RoleAmazon Business Professional Services is seeking a Senior Solution Consultant to join our team in Paris. As a key member of our team, you will work closely with B2B customers to understand their business and technical requirements, providing expert advice on how to leverage Amazon Business...


  • Clichy, Île-de-France Amazon EU SARL (FR) Temps plein

    About the RoleAs a Senior Solution Consultant for Amazon Business Professional Services, you will play a key role in helping our business customers succeed in their procurement journey. Your expertise will be instrumental in understanding their needs and requirements, and providing tailored solutions to meet their goals.Key Responsibilities- Engage with...