Customer Success Partner
il y a 4 jours
We are seeking a highly motivated and experienced Customer Success Partner to join our team at Maersk. As a key member of our sales team, you will be responsible for supporting our Global Key Client in South West Europe, developing and maintaining strong, value-driven, and profitable long-term business relationships.
Key Responsibilities:- Support Sales people in establishing and building strong business relationships with clients and provide personalized service.
- Assist with customer-specific pricing and profitability analysis to enable market-related responses to rate inquiries and tenders.
- Track competitor information and market trends, suggesting required actions.
- Ensure timely responses for all sales leads/key correspondence, handling incoming customer and vendor calls.
- Help facilitate effective execution of, and follow-up on client satisfaction surveys.
- Carry out and/or coordinate general administrative sales work, including data input and visit planning.
- Monitor client performance versus targets, as well as outstanding freight and adherence to agreed contractual credit terms.
- Solve disputes and discrepancies with clients.
- Create, formulate, and manage service contracts with customers. Communicate service or rate changes, notable trends, policies, and relevant information to assigned accounts.
- Take responsibility around Contracting, Tender filling, LnS Quoting, and Contract management.
- Perform sanity checks on opportunities created, ensuring accurate information is reflected including correct dates, product, and quantity.
- Regularly engage with the global sales team to stay up-to-date on their progress and understand any challenges they're facing. This will help to identify any areas where additional support or resources may be needed and drive revenue growth for the Key Customer.
- Proactively identify gaps and collaborate with GPD and KCD to drive improvement initiatives, including contract clean-up and process improvements.
- Take charge of local LNS opportunities by acting as a project lead under the guidance of the Global KCD. This entails managing the opportunity from identification to implementation, including solution coordination and execution.
- The ideal candidate has a Bachelor's degree, with industry or 2-3 years of equivalent customer service or sales experience.
- Excellent interpersonal, communication (both written and oral), organizational, and time management skills including multi-tasking, prioritizing, and the ability to plan work activities efficiently to meet deadlines.
- Strong work ethic.
- Self-confident manner.
- Excellent communication skills.
- Willingness to learn.
- Good team player.
- Fluent English & French (Mandatory).
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
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