Operational Excellence Director

il y a 2 jours


Paris, Île-de-France Lagardère Group Temps plein
About the Role

We are seeking a highly skilled and experienced Operational Quality Director to join our team at Lagardère Group. As a key member of our Group Operational Excellence Department, you will play a crucial role in driving top- and bottom-line store performance by continuously improving in-store execution.

Key Responsibilities
  • Organize and lead the Operational Quality pole team, defining and implementing strategic projects and objectives that align with the Group's ambitions.
  • Develop and roll out Group operational standards and quality tools/processes for all businesses operated, ensuring efficient implementation and coordination with central teams.
  • Manage a team of operations managers, providing support and guidance to countries and ensuring needs are well-covered and addressed.
  • Directly support countries for field issues and projects, with a hands-on and field approach.
  • Ensure projects are delivered on time, in line with objectives and expected quality, managing communication and information for countries and regular reporting to COPO and EXCOM.
Requirements
  • Master's degree in Management or Engineering.
  • Minimum 10 years of professional experience in Retail Operations and Operational Quality, preferably in Duty Free, Foodservice, Travel Essentials, or similar.
  • Field/store experience highly appreciated.
  • International experience a plus.
What We Offer

We believe in creating an inclusive and diverse culture that supports the growth and development of our people. As a Lagardère Group employee, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our business.



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