Trilingual Client Advisor for European E-commerce Entity
il y a 4 semaines
Hermès is seeking a highly skilled Trilingual Client Advisor to join its European e-commerce entity and customer relation center.
The ideal candidate will be responsible for managing relationships with European e-commerce customers, providing exceptional customer service, and ensuring a seamless omnichannel experience.
Key responsibilities include:
- Managing customer interactions from initial contact to resolution, ensuring timely and effective communication.
- Providing product information, answering customer inquiries, and resolving issues in a professional and courteous manner.
- Collaborating with internal teams to ensure customer needs are met and exceeded.
- Developing and implementing strategies to improve customer satisfaction and loyalty.
The successful candidate will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
Experience in customer-facing roles, particularly in e-commerce or retail, is highly desirable.
Hermès offers a dynamic and supportive work environment, with opportunities for growth and development.
Fixed-term and permanent contracts are available, with a 35-hour workweek and flexible scheduling.
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