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Client Value Lead

il y a 1 mois

Paris, Île-de-France Celonis Temps plein

We're looking for a seasoned professional to spearhead our mission of data-driven business transformation with our most strategic customers. As a Client Value Lead, you will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The Client Value Lead will be the primary accountable lead and trusted advisor, dedicated to driving value for the assigned account patch. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources.

Supported by the Celonis cross-functional teams, you will drive measurable business impact across various processes, functions, and business areas and accelerate the adoption of our platform. The Client Value Lead will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in leading cross-functional teams, managing executive relationships, driving profitable growth, and blending deep process and industry expertise with strong analytical and consulting skills.

Key Responsibilities:

  • Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
  • Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
  • Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform
  • Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Requirements:

  • Minimum 10 years of relevant customer success, strategy consulting, or related experience in Industry required.
  • Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
  • Strong experience working for or within the Energy / Manufacturing space, being familiar with current challenges, strategic direction, and ongoing initiatives. Strong existing network is a plus.
  • Extensive experience in achieving business objectives through the deployment of software solutions
  • Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence
  • Knows how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads
  • Possess a natural and consultative approach when engaging with senior executives
  • Strong team player who inspires the team with a patient and entrepreneurial leadership style
  • Project management: ability to organize and manage multiple streams
  • Strong communication skills and ability to translate Celonis use cases into customer business landscape
  • Are self-motivated, proactive team player
  • Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
  • Be willing to travel to meet with customer stakeholder needs (25%)

What Celonis can offer you:

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click .
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued, and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us:

Celonis is a global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience, and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes.

Get familiar with the Celonis Process Intelligence Platform by watching this .

Join us as we make processes work for people, companies, and the planet.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. .