Retail Sales Supervisor
il y a 4 semaines
Job Summary
We are seeking a skilled Sales Floor Leader to join our team at Burberry. As a key member of our sales team, you will be responsible for leading by example and delivering the Burberry Experience to our customers.
Key Responsibilities
- Supervise and assist sales associates to consistently deliver high-value customer experiences and drive sales goal attainment.
- Partner with associates to improve overall selling skills and close sales to achieve sales goals and KPIs.
- Lead a high-performing customer-facing team and provide coaching and feedback to ensure all customers receive the full Burberry Experience.
- Manage customer flow to ensure excellent service and no client is left unattended.
- Drive partnership between sales associates, specialists, stock associates, and operations team.
- Coach associates to improve performance and ensure proper follow-through on follow-up actions.
- Develop and retain talented employees by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead by example and deliver the Burberry Experience to customers when necessary.
- Partner with GM, SM, and S&P to take ownership of Burberry Experience training within the store.
Requirements
- 1-2 years of supervisory or management experience in retail sales.
- Advanced knowledge of POS systems and comfortable with digital tools.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
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