Software Support Specialist

il y a 3 semaines


VélizyVillacoublay, Île-de-France Dassault Systèmes Temps plein

Role Overview

We are seeking a highly skilled Software Support Specialist to join our team at Dassault Systèmes. As a key member of our customer success team, you will be responsible for providing exceptional technical support to our premium customers.

Key Responsibilities

  • Provide timely and effective technical support to customers, ensuring their issues are resolved efficiently and to their satisfaction.
  • Work closely with internal stakeholders to ensure seamless communication and collaboration.
  • Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
  • Stay up-to-date with industry trends and technologies, applying this knowledge to improve customer support and services.

Requirements

  • Strong technical expertise in software engineering and IT, with a degree or professional certification in a relevant field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Highly motivated and self-driven, with a passion for delivering exceptional customer experiences.

What We Offer

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive compensation package, including benefits and perks.
  • The chance to work with a talented team of professionals, making a real impact in the industry.


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