Business Service Manager
il y a 4 jours
Saft is seeking a Business Service Manager to join our team. As a key member of our organization, you will be responsible for generating new solutions and proposals for long-term service contracts. You will lead the negotiation of O&M service contracts with customers and develop service offerings that meet their needs.
Key Responsibilities- Develop and implement new maintenance solutions and services to improve customer support and profitability.
- Lead the negotiation of O&M service contracts with customers and ensure that what has been sold and is required is properly reflected and accounted for in service contracts.
- Guarantee the development and continuous improvement of the operating cost management tool and work with the sales and marketing team to identify opportunities and sales growth of service contracts.
- Support the processes of monitoring spare parts consumption within the framework of the warranty, inventory forecasting, optimization and sharing of the spare parts pool between the main service and maintenance contracts with customers.
- Lead cross-functional initiatives, including other regions by involving the Procurement, Engineering, Quality, Field Intervention teams to consider feedback from the field in new or existing service offerings.
- Provide support to the Service Manager, for the development of processes and methods for the implementation of digital solutions, remote monitoring and diagnostics, and a 24/7 hotline for efficient management of long-term O&M contracts.
- Ensure customer satisfaction and supporting our team members and ensuring they understand and are able to support a strong safety culture.
- Bac + 5, engineering degree
- At least 10 years of experience in writing business proposals
- Strong ability to work under pressure, manage a large number of topics and offers in tandem, and meet deadlines.
- Fluency in English (read, written and spoken)
- Strong ability to communicate externally and internally
- Strong negotiation skills, especially with customers and suppliers
- Strong cross-functional management experience
- High level of autonomy
- Experience in ESS project management for EPC contract execution and service contract execution is an asset.
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