Support Engineering Team Lead

il y a 3 jours


Cannes, Provence-Alpes-Côte d'Azur, France Capijobnew Temps plein
About Capijobnew

We're a remote-first company that values flexibility and work-life balance. Our culture is designed to support our people in managing their personal and professional lives effectively.

Our Mission

We're revolutionizing log management and systems observability with Humio. Our goal is to inspire, support, and enable each other to achieve excellence.

Job Description

We're seeking a Support Escalations Lead to join our team. As a key member, you'll assist support leadership in improving customer operations speed and efficacy.

Responsibilities
  1. Assist support leadership in improving customer operations speed and efficacy
  2. Provide support in a B2B SaaS company with 3+ years of experience
  3. Linux systems expertise, including ticket tracking and project management tools
  4. Distributed data stores and data shipping services experience (bonus points)
What We Offer
  • Remote-friendly culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Paid Parental Leave, including adoption
  • Wellness programs
  • Professional development and mentorship opportunities
  • Open offices with stocked kitchens, coffee, soda, and treats


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