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Aviation Industry Liaison

il y a 1 mois

SaintNazaire, Pays de la Loire, France Spirit AeroSystems Temps plein

Job Overview:

Spirit AeroSystems is seeking a highly skilled Customer Support Sr. Manager to lead our global customer service team. As the primary liaison between customers and company executive management, you will be responsible for ensuring timely responses to customer inquiries and monitoring the status of repair processes to meet customer satisfaction and turn times.

Key Responsibilities:

  1. Lead a multi-site, global customer support team and develop standard processes across all sites
  2. Develop and maintain positive customer relationships and address customer concerns in a proactive manner
  3. Answer complex customer inquiries on product availability, part interchangeability, maintenance, and order status
  4. Inform company personnel of incoming customer orders
  5. Monitor processing of all customer requests and orders to ensure customer requirements are met
  6. Coordinate the resolution of customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters
  7. Proactively communicate with customers to acknowledge receipt of requests and provide status reports
  8. Act as focal point for all incoming and outgoing written and verbal communication with assigned customers
  9. Keep sales department personnel informed of customer activity and issues
  10. Develop and provide periodic repair order status reports to company management and customers as required
  11. Ensure the company provides high-quality services during customer visits, trade shows, and product demonstrations
  12. Complete special projects and other duties as assigned
  13. Maintain knowledge of Spirit organization and products to provide appropriate information and support to customers

Requirements:

  1. Ability to make appropriate business judgments and decisions independently
  2. Effectively manage multiple tasks simultaneously with rapid changes in priorities
  3. Handle adverse and urgent situations
  4. 3-5 years' experience managing in global customer service, aviation industry preferred
  5. Customer service experience in the aviation industry
  6. Proficient in Microsoft applications including Outlook, Word, and Excel
  7. Strong written and oral communication skills