Technical Implementation Strategist

il y a 1 jour


Paris Passy, Île-de-France 360Learning Temps plein

We are seeking an experienced Technical Implementation Strategist to join our team at 360Learning. As a key member of our Professional Services group, you will play a crucial role in onboarding new customers and delivering seamless implementation experiences.

As a Technical Implementation Strategist, you will be responsible for managing all phases of the implementation lifecycle, from sales turnover and kick-off to go-live. You will define the 360Learning platform architecture for our clients based on learner personas and organizational structure, drive project management, facilitate integrations, APIs, and third-party apps, and guide our customers through onboarding to ensure successful deployment of their new learning platform.

Becoming a Trello expert through our onboarding process is essential, as well as understanding our product offering through training and mastering our platform to support clients with basic requests within one month.

In three months, you will be able to pitch the value of the 360Learning platform, own a portfolio of 20 existing clients, start onboarding your own new clients, and successfully implement integrations (SSO, third-party tools) & troubleshooting.

Requirements
  • Minimum 5 years professional consulting experience, preferably in a customer-facing role (Technical Account Manager, Implementation Consultant, or Pre-sales Consultant)
  • Previous deployment experience of SaaS products, ideally HR-related
  • Understanding and experience working with APIs, SSO configuration & troubleshooting
  • Solution-oriented and client-first mindset in everything you do
  • Ability to adapt to your audience, flexibility in tackling conversations with highly technical stakeholders, and reducing complexity to more common terms for less technical stakeholders
  • Organized, able to manage priorities across multiple customer implementations
  • Bachelor's degree or equivalent
What We Offer
  • Estimated salary: $120,000 - $180,000 per year, depending on experience
  • Comprehensive medical, vision, and dental insurance starting your first full month
  • 401k matching starting from day 1
  • Generous parental leave
  • Professional development opportunities through our own platform
  • Unlimited days of annual PTO
  • 5 days for sick leave
  • 10 holidays
  • Remote-first organization promoting flexible work hours
Culture and Values

We pride ourselves on being a remote-first organization that promotes work-life balance and encourages diversity, equity, and inclusion. Our culture is built around six active ERGs, including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. We believe in giving back to the community and have a Corporate Social Responsibility Charter that outlines our commitment to making a positive impact.



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