Enterprise Client Portfolio Manager
il y a 1 mois
About the Role
Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. We are seeking an experienced Enterprise Client Portfolio Manager to join our Customer Success team.
As a key member of our team, you will be responsible for managing a portfolio of enterprise clients, driving adoption and outcomes leading to renewals, expansion, and advocacy. Your expertise as a Credit Manager will enable you to support CFOs and Credit Managers of large organizations and within different industries.
Key Responsibilities
- Be the main point of contact between the company and a set of named enterprise accounts
- Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
- Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
- Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
- Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops
Requirements
- 8+ years of experience as a Credit Manager in large organizations
- Ability to manage a portfolio of enterprise clients with projects running simultaneously
- Strong client facing skills
- Excellent time management skills
- Excellent presentation skills, both verbal and written communication
- Good knowledge of Receivables Management technology
- Success working in a fast-paced environment with a rapidly growing company
- Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
- Fluent in English & French
- Open to some travel to meet with customers
About Sidetrade
Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. Recognized as a leader in Gartner's Magic Quadrant for two consecutive years, Sidetrade fosters a culture of innovation, collaboration, and customer-centricity from its headquarters in Europe and North America.
Our Culture
We cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.
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