Expert Technical Solutions Sales Leader

il y a 6 jours


Paris, Île-de-France Zendesk, Inc. Temps plein

Job Description:

We are seeking a highly skilled Senior Partner Solutions Consultant to join our team in Singapore. As a key member of our sales team, you will play a critical role in driving customer happiness and partner success through technical solutions and competitive aspects.

Responsibilities:

  • Collaborate with Partner Managers, Account Executives, Field SCs, Partner Technical Enablement, and Product Management to serve as the technical bridge.
  • Taking ownership of the prime technical relationship with partners to drive customer happiness by delivering technical information onsite, online, and via telephone.
  • Leading partners independently in sales cycles to successful closure by assisting them in value selling and demonstrating the solution to end customers.
  • Mentoring CTOs and Solution Architect leads on the positioning and use of Zendesk.
  • Proactively managing and delivering key technical information to improve partner capabilities.
  • Completing and driving technical solutions, ensuring seamless integration and customer happiness.
  • Crafting and driving programs for solution sales enablement.
  • Traveling as needed to meet partners and customers.

Requirements:

  • 5+ years of Mid Market/Enterprise software pre-sales experience.
  • Proven experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation, and writing skills.
  • Desired experience in call centers and customer service software, ITSM, data warehousing, and business intelligence.
  • Proven ability to plan, manage, and complete customer pilots and Proof of Concepts.
  • Knowledge in web and scripting technologies such as HTML, CSS, JavaScript, and SaaS applications.
  • Exceptional problem-solving skills and the ability to prioritize solutions.
  • Independent and proactive in identifying gaps in partners' abilities and crafting enablement programs.
  • Willingness to travel and work in a fast-paced startup environment.
  • Previous consulting experience with Systems Integrators in a sales context.
  • Bilingual proficiency in English and another APAC language (e.g. Bahasa Indonesia or Bahasa Melayu or Thai is required for this position).

Estimated Salary: $120,000 - $180,000 per year, depending on experience.


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