Expert Technical Solutions Sales Leader
il y a 6 jours
Job Description:
We are seeking a highly skilled Senior Partner Solutions Consultant to join our team in Singapore. As a key member of our sales team, you will play a critical role in driving customer happiness and partner success through technical solutions and competitive aspects.
Responsibilities:
- Collaborate with Partner Managers, Account Executives, Field SCs, Partner Technical Enablement, and Product Management to serve as the technical bridge.
- Taking ownership of the prime technical relationship with partners to drive customer happiness by delivering technical information onsite, online, and via telephone.
- Leading partners independently in sales cycles to successful closure by assisting them in value selling and demonstrating the solution to end customers.
- Mentoring CTOs and Solution Architect leads on the positioning and use of Zendesk.
- Proactively managing and delivering key technical information to improve partner capabilities.
- Completing and driving technical solutions, ensuring seamless integration and customer happiness.
- Crafting and driving programs for solution sales enablement.
- Traveling as needed to meet partners and customers.
Requirements:
- 5+ years of Mid Market/Enterprise software pre-sales experience.
- Proven experience mapping RFI/RFP requirements to software solutions.
- Excellent interpersonal, communication, persuasion, presentation, and writing skills.
- Desired experience in call centers and customer service software, ITSM, data warehousing, and business intelligence.
- Proven ability to plan, manage, and complete customer pilots and Proof of Concepts.
- Knowledge in web and scripting technologies such as HTML, CSS, JavaScript, and SaaS applications.
- Exceptional problem-solving skills and the ability to prioritize solutions.
- Independent and proactive in identifying gaps in partners' abilities and crafting enablement programs.
- Willingness to travel and work in a fast-paced startup environment.
- Previous consulting experience with Systems Integrators in a sales context.
- Bilingual proficiency in English and another APAC language (e.g. Bahasa Indonesia or Bahasa Melayu or Thai is required for this position).
Estimated Salary: $120,000 - $180,000 per year, depending on experience.
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