Technical Support Specialist

il y a 5 jours


Lyon, Auvergne-Rhône-Alpes, France ACUITY BRANDS LIGHTING, INC Temps plein

Building Automation Solutions (BAS) Technical Support Senior Analyst

**About the Role**

We are seeking a highly skilled Technical Support Specialist to join our team at Distech Controls. As a key member of our Technical Support team, you will be responsible for providing exceptional technical support services to our customers.

**Key Responsibilities**

* Respond to technical questions from customers pertaining to the use of Distech Controls controllers, solutions, and control systems network management software in a problem-solving context.

* Update the customer database (CRM) and log internal notes following all customer email/phone interactions.

* Update and maintain company knowledge base internal and external (Forum, CRM).

* Ensure that customers receive quality and necessary support to solve their problems.

* Actively contribute to the improvement of available tools and internal processes used by the support team.

* Provide field support, if required.

**Requirements**

* University degree, College diploma (DEC), or a minimum of 5-8 years of relevant experience, in technical support, IT, HVAC, or controls.

* Relevant experience in the installation of Building Automation System (BAS).

* Customer Service oriented.

**What We Offer**

* Extensive benefits, including annual performance bonus, group insurance, and retirement plan.

* ~5 floating days and 3 weeks' vacation (prorated) from year one.

* A modern, motivating work environment and competitive salaries.



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