Global Manufacturing Support Engineer
il y a 1 mois
Lectra SA
International Customer Support Engineer for Manufacturing
Our Customer Success division is seeking a dedicated professional:
ROLE OVERVIEW
As a key member of our customer support team, you will play a vital role in assisting clients and subsidiaries with Lectra's range of products, including cutting machines, plotters, quilting machines, software, and integrated solutions. Your primary responsibility will be to ensure optimal performance and availability of Lectra systems post-installation.
To maximize the efficiency of Lectra solutions, you will deliver remote assistance to swiftly address challenges and implement proactive service measures in line with service agreements.
Your responsibilities will encompass:
- Receiving and evaluating customer inquiries, diagnosing issues, and providing remote solutions, including configuration adjustments, full solution installations, and updates;
- Understanding client requirements and offering expertise to enhance application usage and operational efficiency;
- Documenting any issues that necessitate further investigation or testing by our Research and Development teams;
- Monitoring reported cases until resolution through our support platform;
- Proactively executing the upgrade program and ensuring clients recognize the benefits of the upgrade services;
- Meeting and exceeding service commitments, such as response times and resolution rates, while ensuring customer satisfaction with the service provided.
All these initiatives are designed to uphold a high level of customer satisfaction regarding our service quality and machine functionality.
CANDIDATE PROFILE
Holding a Bac+5 degree (Engineering School or equivalent), preferably in industrial engineering, electronics, mechanics, or production, you possess initial professional experience (including internships or apprenticeships).
Your expertise includes:
- Proficiency in electronic and electrical applications, troubleshooting, and practical concepts related to manufacturing and productivity;
- Familiarity with computer-aided manufacturing and/or robotics involving both software and hardware;
You exhibit excellent communication skills and a strong service orientation. Your adaptability and analytical skills are essential, particularly in addressing the needs of both external and internal clients.
Fluency in Romanian and English is required, with French being a plus.
Join our team and contribute to our mission of delivering exceptional customer support and innovative solutions.
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