Digital Service Desk Professional

il y a 17 heures


Strasbourg, Grand Est, France Netcompany Temps plein
Company Overview
Netcompany-Intrasoft is a leading European IT Solutions and Services company with a strong international presence and expertise. We offer innovative solutions of the highest quality to public and private organizations, while being a key-player in the EU Institutions for over 30 years.

We hold an outstanding record of 500+ organizations in 70+ countries that have chosen our solutions and services to fulfill their business needs.

Apart from delivering high-quality solutions, we focus on creating a positive work environment and opportunities for growth and development. Our team members enjoy a competitive compensation package, meal allowance, commuting allowance, and well-being activities.

Job Description:
We are seeking a highly motivated Digital Service Desk Professional to join our team. As a Digital Service Desk Professional, you will be responsible for receiving calls and emails, providing first-line customer liaison, recording incidents and requests, logging details, making initial assessments, and resolving issues. You will also escalate unresolved issues to other support agents or teams as needed.

You will work closely with our Service Management Tool to ensure accurate records and efficient issue resolution. Your skills in MS Office applications will be essential in completing tasks efficiently. Additionally, your fluency in English and French (written and spoken) will enable you to communicate effectively with clients.

Required Skills and Qualifications:
Fluency in English and French (written and spoken)
Strong skills in all MS Office applications
Ability to work in a fast-paced environment and prioritize tasks effectively

Benefits:
Competitive compensation and benefits package
Meal and commuting allowance
Well-being activities
A personalized development plan for targeted career growth

Salary Estimate:
Based on industry standards and requirements, we estimate the salary for this role to be approximately €40,000 per annum, depending on experience and qualifications.

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