Operations Lead
il y a 4 semaines
We are looking for an experienced Operations Lead - Customer Success to join our team. As the Head of Customer Success & Operations for our automotive vertical, CarCutter, you will be responsible for managing and developing a team of CSMs distributed across Europe and the United States.
Key Responsibilities:
- Manage and develop a team of CSMs distributed across Europe and the United States, ensuring high-performance and collaborative culture.
- Develop and execute strategies to drive customer retention and growth, aligning with customer needs and business goals.
- Own key KPIs for the CSM department, including retention rates, customer satisfaction, and account expansion metrics.
- Collaborate with product teams to translate customer feedback and business requirements into actionable product improvements and features.
- Build and maintain strong relationships with key enterprise customers, ensuring a deep understanding of their business objectives and how our solutions can support them.
- Support international growth initiatives by ensuring consistent, high-quality service delivery across regions.
Your Profile:
- ~5+ years of experience in Customer Success Management or a similar role, with significant experience in SaaS.
- ~ Proven leadership experience in managing and scaling high-performing teams across different geographies.
- ~ Strong business acumen with the ability to understand and navigate complex client needs.
- ~ Exceptional communication and relationship-building skills with both customers and internal teams.
- ~ Experience working in start-up/scale-up environments and understanding the challenges associated with rapid growth.
- ~ Operational expertise with a keen interest in process optimization and workflow management.
- ~ English fluency is required, with French considered a strong plus.
- ~ International experience is highly desirable.
-
Operations Excellence Lead
il y a 4 semaines
Paris, Île-de-France Mondelez International Temps pleinOperations Excellence LeadLead the Way in Operational ExcellenceAs an Operations Excellence Lead, you will be responsible for creating a continuous improvement culture within Mondelēz International. You will apply CI principles, tools, and techniques to drive teams through CI cycles and encourage leaders to manage performance using balanced scorecards.Key...
-
Operations Excellence Lead
il y a 4 semaines
Paris, Île-de-France Amazon Temps pleinJob SummaryWe are seeking a highly skilled Operations Excellence Lead to join our team at Amazon. As a key member of our Operations team, you will be responsible for driving operational excellence across our sites, ensuring safety, quality, and productivity.Key ResponsibilitiesDrive operational excellence across sitesEnsure safety, quality, and...
-
Topsides Operations Lead
il y a 4 semaines
Paris, Île-de-France Synapsco Temps pleinJob DescriptionWe are seeking a Topsides Operations Lead to join our team in Paris. The successful candidate will have a strong background in operations and a proven track record of delivering complex projects. The role will involve leading and managing a team of engineers and technicians to ensure the successful execution of the project.Key...
-
Sales Operations Lead
il y a 4 semaines
Paris, Île-de-France Qonto Temps pleinAbout the RoleWe are seeking a Sales Operations Lead to join our team at Qonto. As a key member of our Sales Operations team, you will be responsible for building and maintaining the tools, processes, and data that will provide the best environment for our Sales Representatives to reach their objectives.You will work closely with our Sales, International,...
-
Stockiste (F/H) - Balenciaga Operations
il y a 3 semaines
Paris, Île-de-France Balenciaga Operations Temps pleinPrésentation du posteLe/la stockiste est chargé(e) de veiller au réapprovisionnement de la surface de vente et d'assurer la réception, le stockage et l'organisation du stock.Compétences requisesExpérience de deux ans minimums dans la gestion de stocks en toute autonomie et idéalement dans le secteur de la mode ou du luxe;Autonomie, rigueur, volonté...
-
Support Operations Lead
il y a 4 semaines
Paris, Île-de-France Pivotapp Temps pleinPivotapp is seeking a Support Operations Lead to join our team. In this role, you'll be responsible for managing support operations and improving customer service processes and tools. You'll work closely with our tech team to provide top-notch support to our clients, addressing and resolving their issues efficiently and effectively.Key responsibilities...
-
Senior Operations Lead
il y a 4 semaines
Paris, Île-de-France 2K Temps pleinWe're looking for a Senior Operations Lead to join our Strategy & Operations team at Voodoo. As a key member of our team, you'll work on high-priority projects across the organization, identifying new business opportunities and leading specific business projects. You'll also report directly to our CEO and Chief of Staff.Key ResponsibilitiesAnalyze Voodoo's...
-
Accounting Operations Lead
il y a 4 semaines
Paris, Île-de-France Mars (New) Temps pleinAccounting Operations LeadWe are seeking an Accounting Operations Lead to join our team at Mars. As a key member of our Finance department, you will be responsible for leading the initiation and review of statutory accounting adjustments for general transactions, depreciation, inventory, and other financial operations.You will work closely with our Finance...
-
Business Operations Team Lead
il y a 4 semaines
Paris, Île-de-France https:www.energyjobline.comsitemap Temps pleinBusiness Operations Team Lead OpportunityWe are looking for a highly skilled Business Operations Team Lead to join our team in France, UK, and APAC. As a key member of our organization, you will be responsible for leading the Business Operations teams to execute operations, create reports, and provide insights to drive business growth.Key...
-
Medical Operations Lead
il y a 4 semaines
Paris, Île-de-France Organon Temps pleinJob OverviewThe Medical Services Manager will lead a team of medical professionals in the Mid-Europe Cluster, responsible for managing all local Medical Services activities. This role involves overseeing strategies and execution of activities related to Medical Review of (non-)promotional materials and medical information for the cluster.Key...
-
Audit Operations Lead
il y a 4 semaines
Paris, Île-de-France Sadaqat Group Temps pleinAudit Executive OperationsJob Title: Audit Executive OperationsNo of Positions: 04Key Responsibilities:Operational Oversight: Lead and oversee the operational aspects of audit engagements from planning to completion. Implement and monitor audit procedures to ensure compliance with industry standards and regulatory requirements.Team Collaboration: Work...
-
Digital Marketing Operations Lead
il y a 4 semaines
Paris, Île-de-France Contentsquare Temps pleinDigital Marketing Operations LeadContentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust.As a Digital Marketing Operations Lead at Contentsquare, you will play a vital role in the Global Marketing...
-
Regional Operations Lead International
il y a 4 semaines
Paris, Île-de-France Higher Ground Education Temps pleinRegional Operations LeadHigher Ground Education is seeking a highly skilled Regional Operations Lead to join our team. As a key member of our regional support team, you will play a critical role in ensuring the operational excellence of our schools.The Regional Operations Lead will be responsible for building operational excellence in school teams, viewing...
-
Sustainability Operations Lead
il y a 4 semaines
Paris, Île-de-France EcoVadis Germany GmbH Temps pleinEcoVadis is seeking a Global VP of Customer Care to lead a team of 50+ agents and 6 Team Leaders across various locations and time zones. This role requires expertise in customer service, strong communication and leadership abilities, and experience managing support operations in a fast-paced B2B SaaS environment.The ideal candidate will have a proven track...
-
Customs Operations Lead
il y a 1 mois
Paris, Île-de-France Internetwork Expert Temps plein{"h1": "Customs Operations Lead - INEOS Automotive", "p": "At INEOS Automotive, we're pushing the boundaries of innovation and excellence in the automotive industry. As a Customs Operations Lead, you'll play a critical role in ensuring our vehicles and service parts comply with all required customs, VAT, and duty regimes. Your key responsibilities will...
-
Customs Operations Lead
il y a 4 semaines
Paris, Île-de-France INEOS Belgium Temps pleinThe Customs Operations Lead plays a crucial role in ensuring that all parts deliveries, manufacture, and distribution of vehicles and service parts comply with all required customs, VAT, and Duty regimes.You will support the Manager Trade Compliance and Customs in structuring internal customs activity processes to ensure that INEOS reduces and/or defers...
-
Powertrain Operations Lead
il y a 4 semaines
Paris, Île-de-France Antal International Network Temps pleinWe are seeking a highly skilled Powertrain Operations Lead to join our team at Antal International Network. As a key member of our team, you will be responsible for overseeing the operational resources dedicated to test production, ensuring effective workload management, prioritization, and resource utilization.The Powertrain Operations Lead will plan and...
-
Product Operations Lead
il y a 4 semaines
Paris, Île-de-France Doctolib Temps pleinAbout the RoleWe are seeking a highly experienced Product Operations Lead to join our team at Doctolib. As a Product Operations Lead, you will play a critical role in elevating our product teams to the next level of maturity. You will leverage your extensive experience in product management, particularly in scaling up companies, to provide guidance, support,...
-
Procurement Operations Transformation Lead
il y a 4 semaines
Paris, Île-de-France x-it - External IT-Solutions GmbH Temps pleinWe are seeking a highly skilled Procurement Operations Transformation Lead to join our EOS program. The successful candidate will have a Business or Engineering School Degree and ~10 years' experience in Commercial and Inbound Supply roles.They will have deep expertise in procurement operations, ideally built both at Royal Canin and across other Mars...
-
Ski Park Operations Lead
il y a 4 semaines
Paris, Île-de-France ClubMed Temps pleinJoin Our Team as a Ski Park Operations LeadClub Med is looking for a highly motivated and experienced Ski Park Operations Lead to join our team. As a key member of our ski park operations, you'll be responsible for managing a team of skimen, ensuring the quality of customer relations, and maintaining the ski park to provide customers with adapted, adjusted,...