Refurbished Electronics Quality Assurance Specialist
il y a 3 semaines
Quality and Operations Expertise Sought
Back Market, the leading refurbished electronics marketplace, is seeking a skilled Operations Manager Intern to join its Seller Quality team. As a key member of this team, you will contribute to enforcing the quality standards we hold our sellers accountable to, ensuring the highest level of customer trust in the circular economy.
Key Responsibilities:
- Monitor and improve quality metrics and processes to guarantee the highest quality standards for refurbished electronics.
- Support sellers in delivering exceptional customer experiences through impactful and transversal projects.
- Conduct technical analyses of after-sales service tickets related to hardware issues and identify corrective actions for sellers.
- Design and implement tools and processes to support sellers in improving their quality.
- Collaborate with account managers to identify and launch concrete actions for improving the quality of their merchants.
Requirements:
- Masters degree and 6 months full-time internship commitment.
- Strong data analysis skills, with proficiency in Excel or Google Sheets.
- Proficient English language skills, with bonus points for additional languages.
- Understanding of embedded systems, consumer electronics, and circular economy concepts.
- Excellent project management skills, with experience working with multiple stakeholders and in fast-paced environments.
Why Join Back Market?
- Meaningful work: contribute to reducing electronic waste and fighting planned obsolescence.
- Attractive salary and benefits package.
- Opportunity to work in a fast-paced, open-minded, and friendly environment.
- Flexible working hours and remote work options.
- A chance to be part of a diverse and inclusive team, committed to diversity, equity, and inclusion.
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