Digital Customer Success Manager

il y a 2 jours


Paris, Île-de-France Aircall Temps plein
About Aircall

Aircall is a leading provider of cloud-based communication solutions, empowering businesses to connect with their customers and drive growth. Our innovative platform enables seamless communication, collaboration, and customer engagement.

Job Title: Digital Customer Success Manager

We are seeking a highly motivated and experienced Digital Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth through strategic account planning, proactive engagement, and data-driven decision making.

Key Responsibilities:
  • Develop and execute customized account plans to drive customer value realization and growth.
  • Utilize data analytics and customer feedback to inform account development strategies and identify opportunities for upsell and cross-sell.
  • Collaborate with cross-functional teams to deliver exceptional customer experiences, including sales, marketing, and product.
  • Provide proactive support and guidance to customers to ensure successful adoption and utilization of Aircall's platform.
  • Identify and prioritize high-impact initiatives to drive customer retention and growth.
  • Develop and maintain strong relationships with key stakeholders, including customers, sales teams, and internal partners.
Requirements:
  • Proven experience in customer success, sales, or a related field, with a strong track record of driving customer growth and retention.
  • Excellent communication, interpersonal, and problem-solving skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • Native French language proficiency is required, with bilingual English language skills a plus.
About Us

Aircall is a dynamic and fast-paced company that values innovation, collaboration, and customer success. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this exciting opportunity.



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