Customer Experience Specialist
il y a 2 semaines
Brevo is a leading Customer Relationship Management (CRM) suite that enables organizations to connect with people using technology for their success. Our platform provides a unified view of the entire customer journey, empowering businesses to grow with intuitive marketing and sales tools.
Responsibilities:- Manage and resolve daily client tickets.
- Ensure that clients' questions and problems are resolved properly and quickly.
- Address challenging customers and problems that require escalation outside of the department.
- Report, analyze, and resolve system, client, and operational issues that impact customer experience.
- Strive to provide all customers with outstanding customer experience.
- Grow client relations and work closely with the tech team to identify bugs.
- Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
- Italian native (mandatory), fluency in English.
- Customer-focused.
- At least a first experience in customer management focused on retention.
- Familiarity with email marketing is a plus.
- The ability to jump right into a fun and relaxed office culture.
- SaaS experience is a plus.
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context.
- Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus.
- Meal vouchers - Swile (12.5 € per day).
- Excellent private healthcare, of which 70% is covered by the company.
- RTT.
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits).
- Work's council benefits (Leeto).
- Social and green committees to take care of environmental and social matters.
- Several services related to prevention, health, and personal and professional well-being on Welii platform.
- Very competitive referral program.
- Second parent leave: 1 month of fully paid leave.
- Kids leave: additional time off if your children are sick and need you.
- English and French classes, and over 155,000 courses available on Udemy.
- Budget to support your workspace at home.
- A modern office in a central location with free fruits, drinks, and lots of fun activities.
- Relocation package and visa sponsorship for international talents.
- Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike.
- ...and more.
Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job.
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