Global IT Crisis Management Executive Leader

il y a 2 semaines


Paris, Île-de-France AXA Group Temps plein
About the Role

We are seeking a seasoned IT Operations expert to lead our Global Service Operations team, focusing on delivering high-quality IT services to AXA entities worldwide. As a Command Centre Manager, you will be responsible for overseeing the operations of the command centre, ensuring seamless coordination and response during major incidents and crisis situations.

The ideal candidate will have strong experience in IT Operations, particularly in Command Centre management, IPC (incident, problem, and change management), and crisis management. They will possess excellent leadership skills, with the ability to mentor, coach, and develop operational teams.

Key Responsibilities
  • Oversee the overall operations of the command centre, ensuring smooth and efficient functioning.
  • Develop and implement standard operating procedures for emergency response and crisis management.
  • Coordinate with various departments to ensure timely and effective communication during critical incidents.
  • Monitor and improve real-time data and information to assess situational awareness and make informed decisions.
  • Manage a team of specialists and analysts, providing leadership, guidance, and support.
  • Collaborate with external providers to facilitate a coordinated response.
About AXA Group

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us.

Salary and Benefits

The estimated salary for this role is approximately $120,000 per year, based on industry standards and location. Additionally, AXA Group offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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