Food and Beverage Service Associate
il y a 4 semaines
As a Food and Beverage Service Associate at Sofitel Al Hamra Beach Resort, you will be responsible for providing exceptional service to our guests. Your primary duties will include:
Key Responsibilities:
- Providing a courteous, professional, and efficient service to all guests, following the hotel's F&B operation standards manual.
- Undertaking any reasonable tasks and secondary duties as assigned by your direct supervisor of the day.
- Performing opening and closing procedures established for the respective outlet as assigned.
- Having a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
- Providing high standards of quality and efficient / friendly service as per Standard Operational Procedures.
- Ensuring that the respective outlet and surrounding area are kept clean and organized at all times.
- Handling guest enquiries in a courteous and efficient manner.
- Establishing a rapport with guests maintaining good customer relationship.
- Monitoring operating supplies and reducing spoilage and wastage.
- Reporting guest complaints or problems to outlet supervisor / Assistant Manager and Manager if no immediate solution can be found and assuring follow up with guests.
- Assisting in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
- Being entirely flexible and adapting to rotate within the different sub sections of the F&B Department or any other Department of the hotel as assigned.
- Carrying out any other reasonable duties as assigned by the Head Waiter / Assistant Manager and supervisor.
Requirements:
- Ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
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