Service Delivery Director

il y a 7 jours


Paris, Île-de-France Hitachi Solutions Asia Pacific Pte. Ltd. Temps plein
About Hitachi Solutions Europe

Hitachi Solutions Europe is a global Digital, Data and Technology consultancy specialising in end-to-end transformation. Our team of experts helps drive improvements, creating efficiency and growth within organisations.

Job Overview

We are seeking an experienced Service Delivery Manager to join our growing Service Delivery team in France. The ideal candidate will have a passion for Service Delivery and Dynamics 365 solution adoption, as well as excellent customer facing skills and strong communication abilities.

Key Responsibilities:
  • Lead and engage key client stakeholders to establish a trusted advisor relationship with business decision makers.
  • Present to potential new and existing customers to promote our service offerings and the business benefits they provide.
  • Conduct workshops covering service design, process management and operational readiness.
  • Manage client contracts and engagement against Work Order obligations.
Commercial Awareness

The successful candidate will have commercial awareness and experience of engaging and capturing customer requirements from a pre-sales engagement. They will also be responsible for managing service delivery for Dynamics 365 or other cloud-based business applications.

Qualifications
  • A minimum of 5 years' experience in the role of Service Delivery Manager/Customer Success Manager/Account Manager.
  • Knowledge of ITIL Framework or Project Management (Certification preferred).
  • Experience of managing service delivery for Dynamics 365 or other cloud-based business applications.
Salary and Benefits

The estimated salary for this position is €60000 per annum, plus competitive benefits package.

Become Part of Our Team

At Hitachi Solutions Europe, we value diversity and inclusion. We believe that creativity is fuelled by diversity and strive to create an environment where employees can work together as One Team.


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