Customer Success Manager

il y a 3 semaines

Paris, Île-de-France Deepki Temps plein

Deepki, a leader in ESG for real estate owners, is accelerating the transition towards net zero and sustainability.

We are seeking a highly motivated and customer-centric Customer Success Manager (Platform Adoption Specialist) to join our dynamic team at our Paris HQ. As a Platform Adoption Specialist, you will play a crucial role in ensuring a seamless transition and successful adoption of our ESG data intelligence platform by our clients. You will serve as the primary point of contact for end-user enablement, platform improvement, and issue resolution, helping our clients harness the full potential of our solution.

Your Role:

  • Primary point of contact for end-user enablement, platform improvement, and issue resolution
  • Provide exceptional customer service by promptly addressing and resolving client questions, concerns, and technical issues through various channels.
  • Conduct thorough training sessions and workshops to educate clients on the platform's features, functionality, and best practices.
  • Proactively identify and troubleshoot platform-related issues, working closely with cross-functional teams to provide timely resolutions.
  • Collaborate with the product team to gather client feedback, identify areas for improvement, and contribute to the continuous enhancement of our platform.
  • Maintain accurate and up-to-date records of client interactions, support tickets, and issue resolutions in our CRM system.

Your Profile:

  • Bachelor's degree in a relevant field or equivalent practical experience.
  • Strong problem-solving skills and ability to think critically
  • Excellent written and verbal communication skills, with the ability to articulate complex concepts in a clear and concise manner.
  • Excellent proficiency in English and German
  • Empathetic and customer-centric mindset with a passion for delivering exceptional customer experiences.
  • Team player mindset, sharing best practices internally, ability to find solutions that benefit all
  • Interest in data management
  • Ability to work independently, manage multiple priorities, and adapt to changing requirements in a fast-paced environment.

Why Join Deepki?

Deepki's teams are dedicated to making an impact by harnessing data to transform the world's most carbon-intensive industry into a force for good for the planet. We embody our four core values: drive, commitment, righteousness, and goodwill, which represent a fundamental element of life at Deepki.

We strive to provide a comfortable environment where our employees can flourish, with benefits such as up to 3 days of remote work, regular social events, in-house training, and more.

Who We Are:

Founded in 2014, Deepki supports real estate players in their transition to net zero and sustainability. We help realign stakeholders' interests to build efficient strategies and transform real estate into a positive force for the planet.

We are the only company in the world offering a fully-populated ESG data intelligence platform combined with expert advisory services. Our end-to-end solutions leverage data to improve ESG performance and maximize the value of real estate assets. With offices across Europe, we have ambitious expansion plans.

Key Figures:

  • 400M+ square meters monitored
  • 60+ countries where we operate
  • 400+ references across the world
  • 400+ employees globally
  • 216K+ tCO2e saved by our customers each year

We are looking for talented individuals that share our drive and motivation to accelerate real estate's environmental transition at an international scale. Our team represents a mixture of different backgrounds and experiences, working together to ensure the best possible customer experience. We pride ourselves on our employees' openness and curiosity. Joining Deepki means becoming a team player, being willing to learn, and giving purpose to your work.

Do you feel like you meet most requirements, but not all of them? We want to hear from you.

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