Reservations Specialist
il y a 3 semaines
Why work with Accor?
We're a global hospitality leader that welcomes you as you are, offering a job and brand that suits your personality. We support your growth and learning daily, ensuring that work brings purpose to your life, so you can continue exploring our limitless possibilities.
This multi-hotel role at the Mövenpick Hotel Hobart forms part of our Reservations team, supporting multiple hotels across Tasmania and Melbourne. As a key team member, you'll be highly organized and possess exceptional time management and communication skills. Your primary responsibility will be delivering consistently accurate and high-quality service for our clients – every interaction, every day.
You're the starting point for an exceptional guest experience, and through our business relationships, you'll make our guests feel welcome and reflect on their exceptional experience when they arrive.
Key Responsibilities:
- Utilize hotel systems to process and input all reservations types accurately and efficiently.
- Maintain a positive selling approach to maximize yield in both occupancy and rates.
- Possess strong organizational skills and the ability to prioritize workflow and workload individually and across the team.
- Respond to guest calls according to hotel policy, ensuring an outstanding guest experience.
- Coordinate group reservations.
- Ensure arrivals lists are checked daily to display correct rates and market codes.
- Record accurate data for all reservations.
Qualifications:
- Previous experience in a similar role is preferred.
- The ability to manage time and multitask effectively.
- Flexibility to work varied shifts, including weekends.
- An outcome-driven approach to performance and results.
- A natural ability to build and maintain internal and external client relationships.
- Prior experience working with Opera Cloud or a related system.
In return, we offer:
- Discounted accommodation and other benefits across the Accor network.
- Great career and training opportunities with Accor.
- An opportunity to be part of a fun and supportive team who love what they do.
Please note that you'll require full working rights in Australia to be eligible for this position.
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