Airport Operations Coordinator

il y a 2 jours

Nice, Provence-Alpes-Côte d'Azur, France Emirates Temps plein

About Emirates


Emirates is a world-class airline that offers unparalleled travel experiences. As a senior airport services agent, you will play a vital role in ensuring the smooth operation of our flights.



About the Role


The Airport Services Agent is responsible for providing exceptional customer service to passengers at check-in, special services, and boarding gates. You will adhere to set service standards and procedures to handle customers in a friendly and efficient manner.



Key Responsibilities:



  • Identify and meet the standard and special service requirements of customers by adhering to set service standards and procedures.
  • Adhere to internal operating boarding procedures to ensure the safe and on-time departure of EK flights.
  • Guide and advise team members to uphold superior customer service levels and assist in ensuring the safe and on-time departure of EK flights.
  • Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags.
  • Monitor queues at check-in and prioritize Premium customer card holders.
  • Deal with excess baggage and visa issues, as well as implement the 'Options' scheme for denied boarding.
  • Prepare and complete pre and post-flight documentation and file relevant station statistical information.
  • Ensure all safety instructions are compiled with and report any damage to aircraft or equipment immediately.
  • Cover the absence of the check-in supervisor and prepare flight briefs regarding customer information.
  • Support and oversee check-in, boarding, ramp, lounge, and other areas of Airport Operations as directed by senior staff.
  • Make decisions affecting operations in line with local procedures.


About You


We are looking for individuals with a secondary school level of education or equivalent who have completed relevant professional training courses in Customer Services and Handling, Ground Operations, and Reservations.



What We Offer


We offer competitive remuneration packages, attractive travel benefits, and career development opportunities supported by multi-million dollar training facilities in Dubai and e-Learning programs.


Salary: €45,000 - €55,000 per annum (dependent on experience). Fluency in English and French is essential. The company will not assist with obtaining work permits.

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