Retail Excellence in Store Specialist
il y a 5 jours
We are seeking a highly skilled and motivated individual to join our team as a Retail Excellence in Store Specialist. As a key member of our retail team, you will be responsible for ensuring the achievement of assigned objectives in terms of Digital Retail and Customer Experience projects.
Main Responsibilities:- Business: Ensure the achievement of objectives assigned by the Store Manager, in terms of customer acquisition and retention. Implement and complete projects assigned by the Store Manager and the Retail Excellence office of the Head Quarter. Propose strategies and actions to be activated in the store to meet the objectives of customer acquisition, retention, and upgrading.
- Management: Receive goals from the Store Manager, distribute them to the team in a clear and organized way, and work together with the team to achieve them. Ensure the development of the shop team through continuous training. Enhance the strengths of resources and assist them in areas for improvement. Collaborate with the figures of HQ's Retail Excellence office, providing structured feedback on the progress of projects in store.
- Sales: Achieve individual and collective business objectives. Use active listening to intercept consumer needs and make proposals in line with them. Ensure that the service style established by the company guidelines is always respected by the entire sales team, so that each customer experiences a high level within the store. Ensure the best consumer experience in the different touch points, leveraging also digital technologies. Supervise the in-store experience of the Clients, with a view to maintaining and developing relations with them.
- Excellent interpersonal skills
- Dynamic and enthusiastic personality
- Excellent oral and written knowledge of French and English (knowledge of another foreign language will be considered a plus)
- Versatility and team spirit
Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret-à-porter. The first Italian clothing company, founded in 1951, with the aim of offering haute de gamme women's clothing produced according to industrial processes of excellence. Passion, commitment, and tradition have created a unique fashion style.
We are committed to equality of opportunity for all employees. We accept and value the differences between people, without any bias, including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.
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