Catering Sales Manager

il y a 6 jours


IssylesMoulineaux, Île-de-France Accor Temps plein

About the Role:

We are seeking a highly motivated and experienced Sales and Marketing Professional to join our team at Accor. As a Catering Sales Manager, you will be responsible for driving revenue growth and delivering exceptional customer service to our guests.

Main Responsibilities:

  • Develop and maintain accurate knowledge of current and potential sales accounts in Mumbai to include business economics and travel needs.
  • Utilize planning tools such as the potential analysis and Strategic Sales Path to plan individual client brand share growth for Novotel.
  • Introduce and promote to client base all relevant Accor marketing and sales programs.
  • Provide input on co-op marketing opportunities with appropriate industry partners.
  • Submit monthly and regular reports on a timely basis utilizing the standard format.
  • Identify and recommend opportunities to gain a competitive advantage over competitors in the designated market area.

Customer Service:

  • Ensure the delivery of brand promise and provides exceptional service at all times to the guests.
  • Provide excellent service to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.

Operational:

  • Assists in the preparation of the Annual Business Plan.
  • Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Requirements:

  • Minimum High School Diploma, Business School and/or Hotel School Diploma preferred.
  • Minimum 1-2 years experience in similar capacity, exposure to Banquet operation is a plus.
  • Minimum three years experience in a luxury Hotel environment.
  • Candidate must have flexible schedule and ability to handle multiple tasks simultaneously.
  • Must be results oriented, enthusiastic and a strong team player.
  • Must be able to prioritize, organize and be self-efficient.
  • Must be flexible in terms of working hours especially during peak periods.
  • Must possess good Sales skills, guest service skills, professional presentation and sophisticated communication skills.
  • Proficient in English language (Verbal and written), second language is an asset.

About Accor:

Accor is a pioneer in the art of responsible hospitality, with over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. We are committed to delivering exceptional experiences to our guests and creating a work environment that is caring and supportive.


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