Operational Excellence Director

il y a 2 jours


Paris, Île-de-France Lagardère Group Temps plein
About the Role

We are seeking a highly skilled and experienced professional to lead our Operational Quality pole, a new department within the Lagardère Group. As Director of Operational Quality, you will be responsible for driving top- and bottom-line store performance by continuously improving in-store execution, leveraging internal and external expertise and innovation.

Key Responsibilities
  • Organize the team, define and lead the roadmap, objectives and strategic projects for the pole, taking into account countries' needs in terms of support, Group's ambitions to improve operational standards, market inputs...
  • Lead the definition and efficient roll out of Group operational standards and quality tools / processes for all businesses operated (excl. Fashion), in an efficient manner taking into account variety of operations and local organization within the Group
  • Manage a team of operations managers in the day to day : organize support and interactions with countries, make sure needs are well covered and addressed
  • On some occasions, directly support countries for field issues and projects, with a hands-on and field approach
  • Ensure projects of the pole are delivered on time, in line with objective and expected quality ; manage communication and information for countries; manage regular reporting to COPO and more generally EXCOM
Requirements
  • Min 10 years of professional experience
  • Experience in Retail Operations and Operational quality (audits, standard procedures definition, operational action plan definition...) – preferably in Duty Free, Foodservice, Travel Essentials or several of these
  • Field/store experience highly appreciated
  • International experience would a plus
About Us

Lagardère Group is committed to creating a work environment where our people can fulfill their potential and be themselves. We welcome and consider all applications regardless of their background and can ensure all candidates a fair and equal treatment.



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