Customer Service Manager

il y a 4 semaines


Nantes, Pays de la Loire, France Adevinta 2021 Temps plein

We are seeking a highly skilled Customer Service Manager to join our team and lead the delivery of exceptional support to our customers. As a key member of the Argus team, you will be responsible for managing the technical hotline, ensuring quality of service, and contributing to customer satisfaction and loyalty.

Main Responsibilities:

  • Manage the technical hotline and ensure timely resolution of customer issues
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with internal teams to improve service quality and efficiency
  • Provide training and support to the Support Technician team to ensure they have the necessary skills to deliver high-quality support

Requirements:

  • Bachelor's degree or equivalent
  • 1 year of experience in after-sales service or hotline
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

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