Senior Campervan Operations Coordinator
il y a 4 semaines
About Indie Campers
We're a leading campervan rental company with a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and high-quality road trips at affordable prices.
We have a global fleet of over 3,000 vehicles, and our platform hosts the campervans and motorhomes of individual and professional owners. Our vision is to become the world's No.1 road trip provider by expanding vertically and geographically.
The Role
We're looking for a travel enthusiast with a passion for guest service to join our team in Marseilles - Châteauneuf-les-Martigues. As a Senior Campervan Operations Coordinator, you'll be the face of our company, reporting directly to the Branch's Operations Supervisor. Your goal will be to ensure an outstanding level of customer service, maintain our fleet of campervans in top condition, and take ownership of all issues that need to be managed to guarantee the smooth operation of the depot.
Key Responsibilities
- Leading depot operations in the absence of the Branch Operations Supervisor;
- Handling incoming reservations, welcoming guests, and taking care of check-ins and check-outs;
- Preparing and cleaning our campervans;
- Maintaining our campervans in top condition and monitoring maintenance and repairing needs;
- Registering guests, monitoring stock, and processing payments;
- Handling complaints and troubleshooting emergencies.
Requirements
- You're a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail, or Rent-a-car being desirable;
- You have great communication skills in English and French (mandatory);
- You're eligible to work in Belgium, have a valid driver's licence, and feel confident enough to drive a campervan (mandatory);
- You're available to work on weekends and public holidays;
- You're a responsible person who takes your work seriously and can be relied upon;
- You're well-organised and you're good at solving problems.
What We Offer
- Being part of a young, fast-growing, and innovative company where you make a difference;
- Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
- Continuous training and coaching to develop the skills that matter to you;
- Schedules fixed in advance, with weekends and holidays being rotated between team members;
- Compensation package that includes Performance, Referral, and Summer Bonuses;
- Free Road Trips, so you can experience 1st hand trips around the US and Europe.
Are You Ready to Go Indie?
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