Technical Support Engineering Team Lead
il y a 1 jour
Datadog is a leading cloud monitoring and analytics platform. As a Senior Technical Support Engineer, you will play a key role in ensuring the success of our customers by providing expert technical support and guidance.
Key Responsibilities:- Provide exceptional technical support to customers via various channels, including phone, email, and chat.
- Collaborate with cross-functional teams, such as product development and sales, to resolve customer issues and improve overall customer experience.
- Develop and maintain in-depth knowledge of Datadog's products and services to provide accurate and timely solutions to customer inquiries.
- Participate in onboarding and training new hires to ensure they have the necessary skills and knowledge to provide excellent support.
- Minimum 5 years of experience in technical support or a related field.
- Strong understanding of cloud infrastructure and computing platforms.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Average salary: $120,000 per year.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing opportunities.
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