Technical Support Engineering Team Lead

il y a 1 jour


Paris, Île-de-France Datadog Temps plein
Job Description

Datadog is a leading cloud monitoring and analytics platform. As a Senior Technical Support Engineer, you will play a key role in ensuring the success of our customers by providing expert technical support and guidance.

Key Responsibilities:
  • Provide exceptional technical support to customers via various channels, including phone, email, and chat.
  • Collaborate with cross-functional teams, such as product development and sales, to resolve customer issues and improve overall customer experience.
  • Develop and maintain in-depth knowledge of Datadog's products and services to provide accurate and timely solutions to customer inquiries.
  • Participate in onboarding and training new hires to ensure they have the necessary skills and knowledge to provide excellent support.
Requirements:
  • Minimum 5 years of experience in technical support or a related field.
  • Strong understanding of cloud infrastructure and computing platforms.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits:
  • Average salary: $120,000 per year.
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
  • Continuous professional development, product training, and career pathing opportunities.


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