Insider Platform Adoption Manager

il y a 4 semaines


Paris, Île-de-France Insider Temps plein
About the Role

The Customer Onboarding Manager is a key role in the post-sales team, responsible for ensuring smooth, timely, and complete adoption of the Insider platform by new clients. This requires a strong understanding of client business requirements and use cases, as well as excellent project management and technical skills.

The ideal candidate will have a minimum of 3 years of experience in SaaS project management and client onboarding, with strong written and verbal communication skills. They will be able to deliver projects in a timely and qualified manner, and have a strong understanding of Google Tag Manager, Google Product Feed, and Google Analytics.

Key Responsibilities:

  • Project manage customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.
  • Collaborate with internal technical resources to empower and train customers to use Insider's platform and powerful features as efficiently as possible.
  • Establish credible relationships with all levels of the customer organization, from senior managers to end users of Insider, to understand their business and technical goals for using Insider.
  • Help drive early adoption, setting KPIs and success metrics for ROI.
  • Advocate customer business use-cases to product development.
  • Ensure successful transitions to the Customer Success Manager team after onboarding by understanding and documenting client stakeholder roles and hierarchy.
  • Enhance customer experience during onboarding by designing and continually improving processes and materials.


  • Paris, Île-de-France Insider Temps plein

    We're seeking a highly skilled Platform Implementation Manager to join our team at Insider. This role is responsible for transitioning our clients from the sales process through onboarding and implementation of their new platform, while reinforcing the Insider vision of true 1-to-1 personalization driven by the client's data.The ideal candidate will have a...

  • Customer Onboarding Specialist

    il y a 4 semaines


    Paris, Île-de-France Insider Temps plein

    About the RoleThe Customer Onboarding Manager is a critical member of the post-sales team, responsible for transitioning clients from the sales process to successful adoption of the Insider platform. This role requires a strong understanding of client business requirements and use cases, as well as excellent project management and technical skills.The ideal...


  • Paris, Île-de-France Insider Temps plein

    About the RoleThe Customer Onboarding Manager is a critical role in the post-sales team, responsible for ensuring that new clients achieve successful adoption of the Insider platform. This requires a strong understanding of client business requirements and use cases, as well as excellent project management and technical skills.The ideal candidate will have a...

  • Customer Onboarding Manager

    il y a 4 semaines


    Paris, Île-de-France Insider Temps plein

    About UsAt Insider, we're a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.The RoleWe're seeking a skilled Customer Onboarding Manager to join our team. As a key member of the Onboarding team, you'll be...

  • Customer Success Manager

    il y a 3 semaines


    Paris, Île-de-France Deepki Temps plein

    Customer Success Manager - Platform Adoption SpecialistDeepki is seeking a highly motivated and customer-centric Customer Success Manager (Platform Adoption Specialist) to join our dynamic team in Paris. As a Platform Adoption Specialist, you will play a crucial role in ensuring a seamless transition and successful adoption of our platform by our clients....

  • Customer Success Manager

    il y a 3 semaines


    Paris, Île-de-France Deepki Temps plein

    Deepki, a leader in ESG for real estate owners, is accelerating the transition towards net zero and sustainability.We are seeking a highly motivated and customer-centric Customer Success Manager (Platform Adoption Specialist) to join our dynamic team at our Paris HQ. As a Platform Adoption Specialist, you will play a crucial role in ensuring a seamless...

  • Strategic Account Manager

    il y a 4 semaines


    Paris, Île-de-France Insider Temps plein

    As a Customer Success Manager at Insider, you'll be part of a talented team that's passionate about helping businesses succeed. Your role will be to ensure our clients get the most out of our technology and achieve their goals.**Key Responsibilities:**Establish a trusted adviser relationship with our clients to ensure their overall satisfaction with our...

  • Enterprise Sales Manager

    il y a 4 semaines


    Paris, Île-de-France Insider. Temps plein

    Job DescriptionWe're seeking a highly skilled Sales Team Lead to join our team at Insider. As a key member of our sales team, you'll be responsible for driving growth and achieving sales targets.The ideal candidate will have a strong background in enterprise sales, with a minimum of 8 years of experience in SAAS, Digital Marketing, or E-commerce companies....

  • Client Success Coordinator

    il y a 4 semaines


    Paris, Île-de-France Insider Temps plein

    Insider is seeking a Client Success Coordinator to join our team. This role is responsible for ensuring a seamless transition of our clients from the sales process to onboarding and implementation of their new platform.The ideal candidate will have a strong background in SaaS project management and client onboarding, with excellent written and verbal...

  • Customer Onboarding Specialist

    il y a 4 semaines


    Paris, Île-de-France Insider Temps plein

    At Insider, we're looking for a skilled Customer Onboarding Specialist to join our team. This role is responsible for ensuring a seamless transition of our clients from the sales process to onboarding and implementation of their new platform.The ideal candidate will have a strong background in SaaS project management and client onboarding, with excellent...

  • Customer Success Manager

    il y a 1 mois


    Paris, Île-de-France Insider Temps plein

    About UsInsider is a pioneering B2B SaaS company that empowers businesses to drive growth through innovative customer experience solutions. Our AI-native platform enables marketers to deliver personalized experiences, predict future behavior, and unlock peak productivity and efficiency.Job DescriptionWe are seeking a highly skilled Customer Success Manager...

  • Senior Account Manager

    il y a 4 semaines


    Paris, Île-de-France Insider Temps plein

    Account Management RoleAs a Senior Account Manager at Insider, you will be responsible for driving renewal, creating expansion and MRR Raise opportunities, contract terms including price negotiations, and managing high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and...

  • Solution Architect

    il y a 1 mois


    Paris, Île-de-France Insider Temps plein

    About UsInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.Job DescriptionAs a Solution Architect at Insider, you will be responsible for proactively engaging with and reaching out to customer...

  • Customer Success Strategist

    il y a 3 semaines


    Paris, Île-de-France Insider Temps plein

    Job Title: Customer Success ManagerAt Insider, we're looking for a talented Customer Success Manager to join our team. As a Customer Success Manager, you will be the face of Insider to our clients, bridging the gap between their needs and our technology.Key Responsibilities:Help our clients understand their needs and identify opportunities to boost the value...

  • Customer Success Professional

    il y a 4 semaines


    Paris, Île-de-France Insider Temps plein

    At Insider, we're on a mission to revolutionize the way businesses connect with their customers. As a Customer Success Manager, you'll play a critical role in ensuring our clients get the most out of our technology.**Your Key Responsibilities:**Establish a trusted adviser relationship with our clients to ensure their overall satisfaction with our services...

  • Customer Success Manager

    il y a 4 semaines


    Paris, Île-de-France Insider Temps plein

    Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Insider. As a Customer Success Manager, you will be responsible for driving renewal and growth opportunities for our existing accounts. You will work closely with our Account Directors to ensure seamless execution and delivery of our products and services.Key...

  • Customer Success Strategist

    il y a 4 semaines


    Paris, Île-de-France Insider Temps plein

    About the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Insider. As a Customer Success Strategist, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our technology and services.Key ResponsibilitiesDevelop and implement customized success plans for...


  • Paris, Île-de-France StrongDM Temps plein

    At StrongDM, we're dedicated to providing our customers with secure, dynamic, and fine-grained control over access to their most sensitive resources. As a key member of our team, you'll play a crucial role in helping us achieve this goal.As the first CSM in EMEA, you'll be responsible for leading our current book of business, collaborating closely with...

  • Retail Growth Strategist

    il y a 4 semaines


    Paris, Île-de-France Insider. Temps plein

    Sales Team LeadWe're looking for a highly motivated and experienced Sales Team Lead to join our team at Insider. As a key member of our sales team, you'll be responsible for driving growth and achieving sales targets.The ideal candidate will have a strong background in enterprise sales, with a minimum of 8 years of experience in SAAS, Digital Marketing, or...

  • Customer Success Manager

    il y a 4 semaines


    Paris, Île-de-France Insider Temps plein

    Job DescriptionAs a Customer Success Manager at Insider, you will be the face of our company to our clients, bridging the gap between their needs and our technology. Your primary responsibility will be to help our clients understand their needs and identify which of our features and products best match their goals and expectations. You will also be...