Central Logistic Operations Coordinator

il y a 4 jours


Le Thillay, Île-de-France Vinted Temps plein
About the Role

Vinted is seeking a highly skilled Central Logistic Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for supervising and leading the CO Agent team to meet customer expectations and uphold the company's standards.

Key Responsibilities
  • Recruit, train, and evaluate team members
  • Set individual and team goals
  • Organize and lead regular team meetings
  • Develop team members' skills through continuous training
  • Ensure process compliance and response times
  • Optimize processes to improve service quality
  • Monitor and analyze performance indicators (KPIs)
  • Collect and analyze internal customers and DSP feedback to identify areas for improvement
  • Propose and implement corrective and preventive actions
  • Collaborate with other departments to enhance the customer experience
  • Manage and optimize our CO Agent teams' tools with Product/Tech teams
  • Prepare regular reports on the performance
  • Present results and recommendations for improvement plans
About You
  • Demonstrate fluency in English
  • Exhibit excellent project management and process improvement skills
  • Show proficiency in written and oral communication techniques
  • Motivate and supervise a team effectively
  • Apply problem-solving and quick decision-making skills
  • Exhibit excellent listening and understanding of customer needs
  • Handle stressful situations and conflicts effectively
What We Offer
  • The opportunity to benefit from our share options programme
  • 25 working days of holiday
  • Newest MacBook models
  • Mental and emotional health support through the Mindletic app
  • Lunch voucher card
  • Private health insurance
  • Frequent team-building events
  • A personal monthly budget for shopping on Vinted
Working at Vinted

Vinted is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities, and life experiences.

The salary range for this position is 17.47 - 21.15 gross per hour.



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