Central Logistic Operations Coordinator
il y a 4 jours
Vinted is seeking a highly skilled Central Logistic Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for supervising and leading the CO Agent team to meet customer expectations and uphold the company's standards.
Key Responsibilities- Recruit, train, and evaluate team members
- Set individual and team goals
- Organize and lead regular team meetings
- Develop team members' skills through continuous training
- Ensure process compliance and response times
- Optimize processes to improve service quality
- Monitor and analyze performance indicators (KPIs)
- Collect and analyze internal customers and DSP feedback to identify areas for improvement
- Propose and implement corrective and preventive actions
- Collaborate with other departments to enhance the customer experience
- Manage and optimize our CO Agent teams' tools with Product/Tech teams
- Prepare regular reports on the performance
- Present results and recommendations for improvement plans
- Demonstrate fluency in English
- Exhibit excellent project management and process improvement skills
- Show proficiency in written and oral communication techniques
- Motivate and supervise a team effectively
- Apply problem-solving and quick decision-making skills
- Exhibit excellent listening and understanding of customer needs
- Handle stressful situations and conflicts effectively
- The opportunity to benefit from our share options programme
- 25 working days of holiday
- Newest MacBook models
- Mental and emotional health support through the Mindletic app
- Lunch voucher card
- Private health insurance
- Frequent team-building events
- A personal monthly budget for shopping on Vinted
Vinted is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities, and life experiences.
The salary range for this position is 17.47 - 21.15 gross per hour.
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