Head of Technical Account Management

il y a 3 jours

Paris, Île-de-France CMK Resources, Inc. Temps plein
Customer Success Manager - Storage Solutions

This is not a sales position. Our partner in the storage space is seeking an early to mid-career Service Account Manager (SAM) to drive customer satisfaction and serve as a trusted advisor who personalizes each customer's experience.

Key Responsibilities:
  • Manage onboarding, support, services, adoption, training, renewals, and customer satisfaction.
  • Act as the customer advocate, ensuring smooth communication across business functions and delivering best-in-class service to enable successful deployment and value realization of our partner's products and services.
  • Own the overall customer service delivery relationship, managing key accounts.
  • Deliver services related to inventory management, best practice guidance, support, and customer training.
  • Communicate service updates, escalate support issues, track incidents, and resolve problems.
  • Serve as the customer advocate, coordinating with Sales, Support, Engineering, Product Management, and leadership teams.
  • Lead strategic management reviews, risk analysis, capacity planning, and deployment oversight.
  • Manage implementations within change control windows.
  • Continuously grow knowledge of products and services, and identify opportunities for customer education and support.
Requirements:
  • Previous experience as a Service Account Manager (SAM), Customer Success Manager (CSM), Technical Account Manager (TAM), or a customer-facing Storage Administrator/Engineer looking for a change.
  • Ability to manage multiple accounts and projects simultaneously.
  • Familiarity with tools like Salesforce and ServiceNow is a bonus.
About CMK Resources:

CMK Resources is an information technology services company that is focused on providing storage and data management related professional services. Our mission is clear – accelerate the operational readiness and value of our customers' technology investments. CMK has services-based partnerships with leading storage and data management technology providers, enterprise VARs and solution providers. We provide unrivaled personal service, customer-centric services, and industry knowledge that transcends the competition.

Notice: Depending on your specific placement, you may be required to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.

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